About Merkle 

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation.

As the only integrated experience consultancy in the world with a heritage in data science and performance, Merkle delivers holistic, experiences that support growth, engagement, and loyalty.

Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

Reporting into the Head of Advanced Analytics and BI, picture yourself as part of the award-winning Advanced Analytics capability within our Data and Martech Practice. You'll deliver world-beating services that underpin what Merkle do:

 ‘Building, orchestrating and delivering intelligent customer journeys through excellence in data, decisioning and marketing technology’ 

Five great things about the role 

• You’ll work with amazing clients (you’ll know them) in a growing area 
• You’ll work with our leadership teams across CXM and EMEA, harnessing their industry knowledge and product expertise to form strategic alliances 
• With no direct reports, collaborate with a talented and diverse team of 20+
• We solve challenges by making using of AI and machine learning techniques to produce insights from client data 
• The team guides commercial and marketing analytics which make a difference for customers across multiple industries like retail, FMCG and automotive 

The end-to-end journey – some of the other exciting bits 

• Product/service/solution development – how we stay ahead vs competitors with new offerings and ideas 
• Opportunities to win. Working with our fabulous commercial team to win new client opportunities. With our new home within Data and Martech, how do we go to market with a combined proposition? 
• Strategy for PR/marketing - spread the word, shout about what we do and empower your team! events blogs, awards, white papers, industry awareness internally and externally 
• Cultivate a community of sharing knowledge across our teams within digital, tooling, technology, methodologies, Big Data, research  
• You’ll work with the operations team, ensuring processes are in place to deliver across all responsibilities (statement of work, contracts, project governance) 

What you’ll bring 

• You’ll breathe life and excitement into analytics discussions with all partners, able to align your structure and pace to your audience
• You'll be adept at creating RFP's and RFI's to enable growth
• CXM is central to our identity. You will understand the power of analytics with 1st party data and how it can be used to create value for clients
• Support Data Science & Predictive Analytics pitches alongside pursuit teams, positioning our craft at the appropriate tone for the audience in the room
• Collaborate with the team to improve what we do and build trust in all teams we work with – internally and externally
• Experience in delivery of complex technical projects into clients across multiple industries – birds eye view in how we grow, how our team fits into wider proposition we could offer and being curious
• You have a sense of what makes a solution to a client problem exciting and easy to consume. With a focus on markets such as FS, auto, commerce/retail
• Working at the intersection of data science and CRM/CXM you’ll be used to figuring out how to deploy great insights into tools such as Salesforce, Pega, Braze

What we’ll give to you: 

• You’ll have a competitive salary, private health & dental insurance, corporate discounts, and career development through Dentsu University, free access to LinkedIn Learning and degree-level training programs through Multiverse 

• 29+ days of annual leave (25 days of regular holidays, Birthday off and 3 additional wellness days) We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and new years 

• You’ll have a hybrid working schedule, with flexible start/end hours, and choosing yourself whether to work from home or our modern offices in central locations. 

• We’re a friendly bunch! We host regular team socials and company-wide workshops

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience. 

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.  

#LI-GH