About Merkle

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle at
1-877-9-Merkle or visit www.merkle.com.

Profile Description:
Across all these services, as an incumbent in this role, you will:
• Become an expert on the Qualtrics Experience Management (XM) Platform and related
solutions.
• Be the front-facing lead point of contact for business on Qualtrics technology and manage the entire delivery of global Experience Management Programs (Customer Experience, Employee Experience, and Brand Experience Surveys)
• Manage programs end to end. This would entail executing programs right from implementation,reporting and analysis.
• Collaborate with internal stakeholders and partners to ensure successful implementation of the program.
• Monitor and review progress for timely implementation of all programs/projects.

Key Responsibilities:
• Engage with relevant stakeholders within the organization to review support.
• Design and document functional and technical requirements and help scope projects by
understanding timelines and deliverables.
• Solve complex technical implementations both independently and in a team environment.
• Clearly communicate solutions back to business through multiple communication channels.
• Enable other team members on the Qualtrics Experience Management (XM) Platform and related solutions.
• Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.
• Lead implementation projects to completion, including management of internal stakeholders, schedule, risks, issues, and resources.
• Continually adapt and develop product knowledge and learn new technologies.
• Coordinate and collaborate with the internal stakeholders and external partners (wherever applicable) to deliver CX/EX/BX program.

Criteria:
• 4+ years of experience at a SaaS/Technology/Consulting Company
• Bachelor’s degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
• Experience in the delivery of technical solutions that drive business value.
• Experience in project management is beneficial, but not required.
• Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
• Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment.
• Client-facing experience in a technical or project management role.
• Working in Client Time zones i.e EST/CST/MST/PST is a Must