About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers holistic, experiences that support growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

The Role

We're looking for an entry-level position as a Client Services Account Executive working within the Merkle client service team across the agency's largest clients. You will report into the Account Director and support and learn from the leadership team on main accounts, overseeing the agency/client engagement and manage the ongoing relationship and coordination between client team members and agency delivery teams.

This is an exciting opportunity to launch a career in the industry with a holistic view of cross capability agency engagements and agency ways of working.

Life as a Client Services Account Executive at Merkle

As a Client Services Account Executive at Merkle, your daily role and main responsibility will be to ensure operational success for the Client Services Team.

You will have relationships with our teams building to Main Client Partners to ensure that the daily running of Merkle’s accounts run smoothly. This will require you to support in financial and operational processes and reports specifically around forecasting and invoicing processes, publish regular status updates, attend status meetings, and stay on top of industry trends.

We are a close-knit team, and work collaboratively to deliver database developments, customer analysis and marketing campaigns following our client objectives. The Account Executive role is vital in ensuring that all deliveries are successful. As a team, we’re always looking at how we can improve our client’s CRM programmes, so your role will include supporting the Account Managers and Directors in both implementing these improvements and efficiencies. 

What we are looking for in you:

·         Experience digging into prospects' pain points and validating the issues they're facing with the client early on and act as the face of Merkle onsite

·         A team player

·       Experience balancing multiple sales opportunities with agency commercials

·         Experience balancing multiple sales opportunities, with added value and curiosity

·         Attitude is important – we need someone with energy, ideas, curiosity, passion and a experience with proactivity

·         Handling and protection of Merkle information and implementing appropriate procedures

What we'll give to you:

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are in the office twice a week. Whether it's the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too

• Flexible hybrid working with wonderful central London office location
• Career development through Merkle University and other tools; with access to courses, textbooks, mentorship, and external training funding
• Private Medical Insurance, Company Pension, life insurance, and other corporate benefits
• A selection of other benefits includes 3 wellness days, birthday day off and 2 volunteer days.

Diversity, Equity & Inclusion

Dentsu does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

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