About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers holistic, experiences that support growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

As a Solution Consultant (Product Manager), you will report into the Chief Solutions Officer, and you will help improve the success of a product from conception to launch and then into adoption, and marketing. You will define a product strategy, prioritizing features, and collaborating with teams across CXO, CTO, CMO, CIO and CDO functions to provide solutions that meet customer needs and achieve business growth.

What you'll bring:

Product Strategy:

• Define the product vision (working with Strategy teams and a Product Owner) and roadmap based on market research, customer feedback, and our goals.
• Develop an understanding of customer needs, market trends, and competitive landscape to identify opportunities for product development and differentiation.

Requirements Gathering and Prioritisation:

• Collaborate with team members, including customers, product specialists, marketing, and development teams, to gather and prioritize product requirements.
• Work with an assigned business analyst, define clear and actionable user stories, acceptance criteria, and feature prioritization based on value and customer impact.

Collaboration:

• Work with service design and user experience and creative teams to bring the product strategy to life through digital and marketing channels.
• Work with technical design and engineering to translate product requirements into technical specifications and deliverables.
• Foster a collaborative and Agile development environment, facilitating communication and understanding across teams to ensure successful product delivery.

Product Development and Launch:

• Lead product development from concept to launch, ensuring delivery of high-quality features and enhancements.
• Coordinate with marketing and sales teams to develop go-to-market strategies, product messaging, and sales enablement materials to guide product adoption and revenue growth.

Product Performance and Iteration:

• Define metrics to measure product success and iterate based on data-driven insights and customer feedback
• Monitor market trends, competitive landscape, and customer needs to identify opportunities for product optimization and enhancement.

Qualifications and Skills:

• Experience (5 years) in Product Management or similar roles, in the customer experience industry and experience with service design and UX design methodologies.
• Experience discerning whether a prospect is a good fit for a product based on discovery conversations, with the ability to gather and interpret complex data to lead decision-making.
• Experience establishing communication and engagement with prospects
• Experience establishing communication and engagement with prospects product vision to diverse audiences
• Lead teams and achieve results.
• Proficiency in Agile methodologies and product management tools (e.g., JIRA) is desirable.
• Certifications such as Certified Scrum Product Owner (CSPO) or Pragmatic Marketing Certification (PMC) are advantageous.

What we'll give to you:

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are in the office twice a week. Whether it's the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too

• Flexible hybrid working with wonderful central London office location
• Career development through Merkle University and other tools; with access to courses, textbooks, mentorship, and external training funding
• Private Medical Insurance, Company Pension, life insurance, and other corporate benefits
• A selection of other benefits includes 3 wellness days, birthday day off and 2 volunteer days.

Diversity, Equity & Inclusion

Dentsu does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

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