Company Description

Dentsu Media is the largest area of specialism within the dentsu network. It is brought to markets globally, through three award-winning agency brands: Carat, iProspect and dentsu X. All three are underpinned by a scaled network offering of talent, capabilities, and services to support, grow and transform the world’s leading advertisers. Operating across more than 145 countries, dentsu Media is trusted by leading brands across a broad range of sectors, from pioneering technology to cutting-edge fashion. Dentsu leverages technology, creativity, and in-depth data analytics to drive superior results that amplify its clients' brands. Dentsu Media is transforming advertising as a force for growth, a force for good and has become the destination for employees to cultivate meaningful careers and for brands to accelerate previously unseen, sustainable growth.

Responsibilities

• Manage a portfolio of client accounts and will be responsible for overall team operation
• Act as the first point of contact for client questions and requests will be responsible for ensuring all client SLAs are consistently met by the team
• Effective team management capabilities
• Pro-active leadership that encourages teams to perform to the best of their ability
• Manage client relationships. Deliver superior customer service and ensure organic business growth.
• Build and maintain relationships with clients often through regular calls and meetings
• Communicate to other departments in the organization to facilitate client requests
• Identify new client relationships and assist in pitches to potential new clients
• Give presentations about their organization’s products or services
• Conceptualize strategies and pro-actively provide ideas - act as a technical consulting partner to the business
• Assist clients in their effort to maximize revenue through yield analysis and optimization.
• Effectively manage the budget while optimizing the same towards optimal delivery.
• Manage a team of account executives and arrange training for them wherever necessary

Generate accurate reports on the status of existing accounts and new business

Requirements

• A minimum of 8 years of relevant experience in Digital ad platforms for Ad Agency, Publisher, Ad Network.  Overall Experience of 10 yrs +
• CM360, DV360, and other DSPs experience is preferred
• Strong experience in digital ad operations and digital account management.
• Up-to-date knowledge of digital marketing trends and potential new channels and strategies.
• Familiarity with JavaScript, HTML, and troubleshooting online technical ad-related issues.  Familiarity with VAST or VPAID tags would be added advantage
• Excellent writing and verbal communication skills with the ability to work with both technical teams and business strategy teams
• Proven ability to gather and filter complex data, providing insights related to analytics and revenue recognition
• Client-service focused, detail-oriented and highly organized with the ability to identify client needs and translate client input into clear direction for the broader core team
• Ability to effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail
• Effective team player.
• Demonstrated ability to work under tight deadlines, communicating timelines and urgency effectively with stakeholders

Flexible to work across different time zones/shifts (including night shift)