Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative outcomes. Our role is to ensure our clients meet their quantifiable goals every day in every market. We are entirely focused on optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

As an EUC Support Engineer, you will provide technical support to our global user base with a dedicated focus on supporting End User Computing (EUC) technologies across 4 technical towers: Collaboration, Identity and Access, Unified Communications and Client Infrastructure. You will work with our Service Desk, Deskside Support, Global EUC Engineering, Security, and Applications teams to ensure technical issues and requests are managed, progressed and resolved, ensuring quality is of the highest standard and exceeding service level targets.

End User Computing Technology Portfolio

You will demonstrate sound levels of 3rd line technical experience working with:

Windows Configuration and Systems Management (SCCM/Intune) 

• Infrastructure Planning and Implementation
• All Site System roles and features
• Co-Management with Intune
• AutoPilot Enrollment Process
• Application Deployment and Packing processes
• Windows Defender

Windows Client Standard Operating Environment (SOE) 

• Windows as a Service
• Monthly Security Update Deployment
• Windows 10/11 features

Group Policy Management

Intune Policies and Baselines

Active Directory / Azure Active Directory

• You have 3 years of experience working with ITSM Service Management tools and troubleshooting to maximize user productivity.
• You will manage the resolution of user incidents, project requests, and any escalated issues from the End User Services (EUS) teams for EUC services.
• You will escalate incidents, provide up-to-date documentation, and identify service improvements to current processes for the EUC Engineering team.
• You will encourage communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
• You will remain aware of new product developments in the area of technology providing input to improve service and processes.
• You will manage workloads, adhere to team rota, and ensure all incident and request tickets are handled in an appropriate meeting agreed targets.
• You will work as part of a team of technical support engineers, providing guidance, and setting professional standards.
• You will research solutions to technical issues that can be raised with the relevant service owners.
• You will ensure that user experience and satisfaction is at the forefront of all activities.
• You will provide prompt and accurate feedback to customers for the incident they have raised.
• You will ensure all issues are correctly logged and followed through to completion within the agreed service level agreements.
• You will prioritize several open issues at one time.
• You will report into the Head of EUC Support EMEA.

Education/Training

• Microsoft/CompTIA Certified.
• ITIL qualification (Foundation).
• Excellent knowledge of Microsoft System Centre, Windows 10, GPO Management.

The anticipated base salary range for this position is $59,000k - $96,025k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com. This is a fully remote role.

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About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.