About Merkle

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle at
1-877-9-Merkle or visit www.merkle.com.

Role Description:

Work directly with the client to understand their needs, write data processing programs and project manage to deliver flawlessly. It's an opportunity to work with top 10 market research firms, or large corporations, leverage Ugam's proven research frameworks and automation, and collaborate with some of the most experienced in market research.

Key Responsibilities:

Client Interaction:
Understand and address client's needs through Ugam's services
Liaise between the client counterpart and team through clear communication on daily work, discussing issues and suggesting solutions, and active participation in review meetings
Design & Development:
Write programs to check the data for any errors using tools like Quantum/TOM/ Wincross/Sherpa Ruby or Askia
Analyze and tabulate market research data by using tools to create tabulation programs and additional analysis
Establish and maintain data processing files
Adhere to communication protocols, operational practices / procedures, and Information security practices
Project Management:
Review project requirements and execute projects independently, delivering error-free output
Assist the supervisor in tasks like developing / executing new procedures, problem diagnosis, client issues etc
Manage internally sponsored benchmarking initiatives & proactive projects on emerging issues

Qualifications/Certifications:

Experience - 4+ years

Bachelors or Masters in Science with a specialization in Computer Science