We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation agency, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 2000+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

In your day to day Digital Vision & Transformation journey, you will perform the following activities: 

• Identification and definition of business needs to better understand client expectations

• Participation and facilitation of client meetings to jointly define expectations, pain points and targets of the mission 

• Support our clients in the definition of innovative customer/digital strategies and the management of their customer/digital transformation programs responding to their specific challenges: customer/digital/marketing strategic plan, customer-centric transformation programs, new business models, etc. 

• Work with Project Managers, Designers and Architects/Developers to implement the customer/digital transformation of our clients

• Analyzes and recommendations during the key stages of the projects to ensure their effectiveness 

• Realization of benchmarking, definition of use cases, implementation of action plan, realization of RACI 

• Support our clients in their business and service transformations, from the development phase to their implementation 

• Realization of studies and benchmarks, pitches and commercial offers, being an active lever of the team’s growth 

• Business intelligence and continuous learning through training on new approaches and working methods (UX, Agile, Bcase, etc.)

• A degree in economics, business informatics, computer science or a comparable course of study. A higher degree, doctorate or MBA is an advantage. 

• You have 3 to 6 years of experience in a consulting firm, media agencies, start-ups, digital departments, including at least one consulting experience 

• Enthusiasm for several of the following topics: Innovation management, digital business models, transformation management, organizational development, process optimization, multi-channel models, data and CRM, e-commerce. 

• You enjoy presenting the ideas developed in the team in front of customers with a customer-centric mindset and an understanding of customer journey 

• You have an excellent spirit of synthesis and a great ability to provide a clear answer to customer issues. 

• Your knowledge of the Digital & Marketing ecosystem allows you to define innovative strategies for our clients that are adapted to their challenges. 

• Your technological culture and your understanding of the challenges of the various Digital professions allow you to hold a quality speech in front of any type of speaker on projects (Sponsors, Project Managers, Program Directors, Developers, Architects, Business Managers, etc.)  

• You demonstrate excellent analytical skills and developed conceptualization abilities. 

• You enjoy working in a multidisciplinary team to solve difficult problems and deliver inspired solutions. 

• You have the sense of the customer relationship 

• You are convincing and know how to seize opportunities to develop and develop missions with your clients. 

• You demonstrate great autonomy and a sharp sense of leadership both with your teams and with external partners. 

• Very good written and spoken English skills (business fluent), German or French is a plus 

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!

Personnel consultancies - we only work with selected partners.