When you join dentsu – whichever of our brands you join – you’re becoming part of one team. A team with diverse talents in media, creative content and technology. And one with a shared ambition: to innovate the way brands are built.

Our collaborative and agile ways of working means you’ll develop versatile skills and be exposed to new and exciting thinking. Combine that with a pioneering spirit aimed at making a positive impact on brands, society and each other – and you’ll soon realise why we’re at the forefront of the digital economy.
Together we make our mark. Together we embrace the true potential of disruption. And together – across all our locations – we help our clients win in a changing world.
If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.

We are looking for an experienced CX-CRO Specialist to join our CX and data services team. Our team consists of CX and data strategists, CX design & optimization experts, web analysts and data scientists. The CX management activity is growing at dentsu Finland, with strong traction from the marketing and media sector and benefiting from an already established practice at dentsu globally.

The role is based in our Helsinki office. Strong with 120 experts, strategists and leaders in the marketing and media practice. We are also closely working together with dentsu teams across Northern Europe and the rest of the World for innovating the way brands are built!

Role and Main Responsibilities

• Consult our clients with opportunities to grow their brand and company results via the improvement consumer experiences and through all its touchpoints
• Run audits to analyze the CX situation and provide concrete recommendations spanning the relevant areas: content and UI, user experience, user journey, use of technology and data
• Run the full cycle of CX optimization with our clients: define hypothesis for CX research, design and execute A/B tests, collect and present findings, recommend the next CXO cycle
• Support our clients in deploying customer personalization features on their digital touchpoint (websites, apps, ads…)
• Apply your consultative selling skills to dentsu and clients’ tables, as this is the best way to inspire, challenge and innovate
• Key role in contributing to structure and grow dentsu’s CX practice. In practice: driving presales actions and discussions with clients, actively sharing your knowledge, thoughts and vision internally and externally

As an ideal candidate you

• possess a can-do attitude and the drive to get things done hands-on
• have excellent communication skills – as a consultant you will need to be able to explain concepts of CX, UI and data technology to a broad type of stakeholders in English (Finnish is a plus, but not a hard requirement)
• have experience and ambition in practicing service design methods and approach on concrete client cases
• have experience in tools used for CRO, A/B testing and personalization (eg. Optimizely, Frosmo, Hotjar)
• are comfortable in producing customer and behavioral insights and presenting them with data visualization tools (eg. PowerBI, Tableau, Looker Studio)
• have basic skills in web design (Javascript, HTML, PHP, etc.)
• have basic skills in web tracking tools (such as GA/GTM, Adobe Analytics, PiwikPro)

The environment we are offering

• Fast growing CX practice and business
• Collaboration and cooperation in projects with all dentsu teams (120 people in Finland, and with over 60,000 globally) will allow you to grow competence on areas of interest such as consumer insights, media strategy, creative design, digital media, advanced analytics…
• We trust our team members to run their clients, projects, tasks in the best possible way, meaning you are free to organize your time, place of work and you are given the responsibility to deliver high quality work to our clients
• You are encouraged to continually develop your skills, for example by the means of internal training programmes, seminars and online courses
• We have the privilege of working with the biggest advertisers and well-known brands both locally and globally

At dentsu we partner with brands to achieve meaningful progress as a force for growth and good. In Finland you’ll join a team of 130 marketing professionals working within media, creative and customer experience management, but why stop there? You’ll also join our global network of 66,000 people in 143 markets. This is dentsu. An invitation to the never before.