Merkle is a global data-driven, technology-enabled performance marketing agency and the largest independent agency in the US for CRM, digital, and search. For more than 28 years, Fortune 1000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with brands like Dell, T-Mobile, Samsung, Geico, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Susan G. Komen, and many others to build and execute customer centric business strategies.   

Responsibilities:

• Manage a team of 7+ research analysts.
• Critical thinking is imperative.
• Communicating with clients / Stakeholder to understand and document the business objectives.
• Selecting the most appropriate research methodology and techniques.
• Take the lead in managing and delivering research projects.
• Manage stakeholder expectations and build relationships. Identify stakeholder requirements.
• Ensure SLA commitments and stakeholder expectations are met.
• Continually communicate with stakeholders regarding deliveries.
• Strong qualitative and quantitative data analysis to bring new insights and add value to product innovations.
• Guide the team on selecting the most appropriate research methodology and techniques.
• Interpreting data, writing reports, and making actionable recommendations
• Handle day-to-day operations - work allocation, bandwidth availability & staffing.
• Well versed with research tools. Should be up to date with the latest research tools & best practices in the Industry.
• Designing qualitative and quantitative research plans for products in all stages of the Product Life Cycle.
• Ability to innovate and introduce new research offerings that would add value to Dentsu after speaking with sales teams and stakeholders.
• Manage and chart the careers of the research team members and mentor them.

About you:

• A minimum of 5 to 7 years within the Market Research industry
• Proficient with Excel, PowerPoint
• Agile, quick thinker, proactive
• Proven experience with dealing with top-tier clients
• Exceptional written and oral communication abilities
• Good troubleshooting skills - identify problems and come up with workable solutions.
• Has fantastic Analytical skill and Critical thinking.
• Able to work independently  
• Team player. Mature and can adapt to Dentsu work culture.
• Multi-tasker to manage multiple projects at any given time.
• Experience presenting information both verbally and in writing.