MKTG S+E is a global integrated agency that harnesses the power of sports and entertainment to impact human behavior through meaningful marketing solutions and experiences. Our key differentiator is “knowing people better than anyone else” and using deep consumer insights to establish powerful connections between sports properties and brands.

Across strategy, measurement, content, hospitality, and events, we connect the sports and entertainment industry and companies around the world to deliver meaningful marketing solutions and experiences that are truly differentiated. The experiences that we create engage customers, build memorable brands and deliver value. MKTG S+E is a part of the broader dentsu Sports International network.

By joining MKTG Sports + Entertainment, you’ll join a team of innovative, creative and caring people. We know that our agency’s success relies on the achievements of our team members – who we genuinely care about and value. MKTG S+E is led by our core values which focus on collaboration, community, inspiring change, pursuing excellence and celebrating bravery – all of which are foundational to our culture and how we treat each other and our clients. This is an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures, and experiences. We offer exciting challenges, memorable experiences, and opportunities to shape your future.

MKTG Sports + Entertainment is looking for a hospitality-minded Client Service Associate to oversee one of our Fortune 500 clients! This role will be in office for a minimum of 2 days/week and on site at client events regularly. 

PRIMARY RESPONSIBILITIES:

• Create and manage event registration process in its entirety
• Manage day-to-day guest communications specific to event registration
• Advise clients on registration tracking and manage daily project plan
• Represent client and company in problem-solving with guests to deliver first-class experiences for guests
• Prepare and manage registration timelines
• Manage event website and on-site guest materials
• Conduct onsite management of corporate hospitality events, with a primary focus on in-person guest registration
• Create client-ready registration recaps, personalized itineraries, and guest plans
• Lead client conference calls and meetings and design and prepare communications and presentations
• Manage and communicate project status with manager, internal team and clients
• Identify opportunities for business growth and recommend new strategies to clients and company
• Evaluate event outcomes, identify areas for improvement, and provide going-forward strategy recommendations to stakeholders

• Bachelor’s Degree
• 3 years of relevant experience planning and implementing high-level corporate events and hospitality
• Agency experience is a plus
• Experience in maintaining websites and with guest registration platforms
• Self-starter with ability to multi-task and make high-value decisions in a fast-paced environment
• Exceptional client service and interaction skills
• Strong written and verbal communication skills
• Detail oriented with record keeping and excel reporting
• Strategic thinking skills
• Ability to quickly take ownership of key program components and work with client and other agency partners
• Comfort in a client-facing role and ability to lead the client
• Candidate must possess strong computer skills with strengths in Microsoft Office Suite; Experience with Lotus Notes is a plus
• Organizational skills and solid project management experience
• Experience building presentations and delivering them
• Proven ability to work well in a team environment
• Personable with polished social setting skills
• Ability to travel frequently, both weekdays and weekends

We’re proud to be different and that starts with our people. To us, representation means more than just diversity, it means true equity. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. We are constantly evaluating our practices and policies, creating and sustaining pathways to promotion, and intentional in how we create and distribute resources, giving people what they need to grow. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create opportunities for everyone. We offer team member support through flexible working arrangements and schedules that promote work/life balance along with progressive parental and caregiver programs as well as opportunities to give back to the community as part of our global social responsibility efforts.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

The anticipated salary range for this position is $48,000 - 62,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com  

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