Merkle is a global data-driven, technology-enabled performance marketing agency and the largest independent agency in the US for CRM, digital, and search. For more than 28 years, Fortune 1000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with brands like Dell, T-Mobile, Samsung, Geico, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Susan G. Komen, and many others to build and execute customer centric business strategies.   

We are seeking a dedicated technical writer to join our growing company. You will collaborate with other tech writers, programmers, and creators to develop useful and engaging content to grow our client’s user base. Your duties will include updating and managing the company’s knowledge base regularly and working with developers to create new documents as we release new updates and fixes to software bugs with the platform(s).

Experience : 3 to 4 years

Work Timings : 6.30 pm to 3.30 am (Night Shift)

Responsibilities:

• Create and refine technical information and other materials for explaining products and services
• Write articles to provide troubleshooting and bug fixes
• Use a template for content
• Ensure projects are completed on time and meet quality standards
• Suggest best practices and optimizations throughout content generation projects
• Collaborate with fellow technical communicators and content creators
• Create technical documents that convey accurate messaging for the project/client’s platform(s)
• QA content for errors
• Manage projects within content specifications
• Use company brand voice and messaging for written pieces to reinforce the company culture
• Provide feedback, and recommend changes whenever possible
• Regularly participate in status and writing staff meetings

Experience - 2 to 4 years

Qualifications:

• Bachelor’s degree in a relevant technical field preferred
• 2+ years of experience in technical writing or software documentation
• Proficiency in word processor programs such as Microsoft Word, Google Docs, and PDF Software such as Adobe Acrobat
• Excellent written and verbal communication skills
• Attention to detail
• Fluency in English
• Healthy analytical and critical thinking skills
• Time management and organizational skills
• Basic knowledge of Markdown and HTML is a plus
• Experience with digital media formats preferred

We’re looking for a technical writer with a recent portfolio; please submit sample articles that have been published within the past three years for consideration. Older samples will be accepted only if accompanied by newer works.