ICUC is a part of Dentsu Creative, a global creative agency delivering idea-led brand transformation at scale. Applying big platform thinking, we bring ideas to life and deliver world-class creative solutions to meet consumer touch points and work across geographies, cultures and channels. ICUC is the pioneering force and expert in social media community management and digital customer care. We are a team of creatives, strategists, content creators and social media managers working directly with Dentsu Creative brands to deliver first-class, social media expertise and helping our clients to bring their brand stories to life. 

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities and grow with us. At ICUC we achieve things together, as a team.  

We are looking for a social media super-user ready to help our clients transform their social media presence. Take this unique opportunity to join our growing team as a Community Manager and collaborate with dentsu experts for a top-tier client.  

• Be the community management expert – engage with key decision makers within client teams to help advance their long-term competitive position through social media 
• Develop social media strategies that support the broader business and marketing goals of the client 
• Embrace the opportunity to dig into insights and conversations that help fuel the larger social media story 
• Monitor the company’s social media accounts daily and proactively seek engagement opportunities to identify brand supporters and advocates via native tactics and social listening platforms
• Provide thought leadership as well as engagement opportunities and strategic recommendations to advance the client’s social presence 
• Conduct and present social media reports and sentiment analysis 
• Support the crafting of creative and/or media briefs and inspiration stimuli to prompt new ideas and thinking 
• Work with cross-functional partners, including agency colleagues as well as client’s department teams (Marketing, Communications, Business Development etc.) on response approvals and playbook updates 

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• Bachelor's degree or higher in Marketing, Communications or related field preferred   
• 3+ years of professional experience in marketing, social media, external communications or related field. 
• Strong understanding of social platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube etc.) and/or social media management tools such as Hootsuite, Sprinklr, Social Studio, etc. 
• You are a great communicator, writer, and project manager who understands how to communicate technical concepts and their impact to stakeholders at all levels. 
• Skilled at creating social content on your phone (Instagram Stories, Photoshop) 
• Good business acumen and interpersonal communication skills, both written and verbal, including experience in translating business objectives into social media strategies 
• Ability to think fast, work proactively, and remain diligent in a highly dynamic and fast-paced environment 
• Strong analytical and problem-solving skills with the ability to clearly identify, define and articulate problems and develop creative solutions to address client requirements. 
• Energy industry experience is considered a strong asset.
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Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

The anticipated salary range for this position is $70,000.00 - $75,000.00. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/  

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