Dentsu Creative US is comprised of audacious thinkers and award-winning collaborators across the United States who blend local knowledge with global expertise. Choosing substance over stunts, our Modern Creative mandate is about unlocking sustained growth and holistic impact for brands in ways that Create Culture, Change Society and Invent the Future. Our borderless approach allows us to assemble great people around each brief, tapping into the expertise of the 9,000+ people in dentsu international’s global creative network. This integrated model also allows our talent to learn about and explore the range of career possibilities within Dentsu Creative.

The COO for Dentsu Creative US is an instrumental role responsible to architecting and implementing the roadmap to achieve the US business strategy and the Global Dentsu Creative vision. We are looking for a practitioner that has experience taking a creative agency through business transformation.

This means the COO must (a) Be the liaison between the Client leads, Department Leads and Practice leads to ensure we are building the most appropriate and progressive solutions for our clients, (b) Partner with the Chief Strategy Officer to develop plans around important capabilities to ensure they are fit for purpose and following our strategic vision for Dentsu Creative US, and (c) Be a partner to the CEO and CFO in ensuring that we are delivering in accordance with our financial plan.

Candidates will reside or be willing to relocate to the the New York area.

Specific responsibilities:

1. Transformation to ensure we are delivering on Modern Creativity

In partnership with the Global COO of DC, you will develop a transformation roadmap that is aligned with the priorities of Dentsu Creative. You will lead /supervise the projects on the roadmap to ensure their successful completion.

Examples of creative transformation:

• Modern Creativity. You will have input into the design of global and regional programs and ensure implementation of global ways of working (Creative Brief, Creative Scale, end-to-end Creative Excellence Process)
• Capabilities. You will partner with Business Strategy Officer and Practice/Capability leaders to upgrade and expand our capabilities.
• Growth. You will partner with the Chief Growth Officer to design a process around growth that is fit for purpose.
• Business Transformation. You will partner with the Americas COO and Global DC COO on business transformation activities such as brand optimization, legal entity rationalization, iERP implementation, Lead to Cash processes and best practices.

2. Client Operations & Delivery Excellence

• Leadership. You will oversee SVP of Client Operations and Deliver Excellence. This team is made up of the Client Operations, Project Management, and Production and Delivery Excellence Teams. This team must ensure that we are constructing the best solutions for our clients and manage the process to ensure we are delivering flawlessly.
• Progressive Solutioning. You will ensure all SOWs and LOEs (staff plans) are progressive and strategic approaches to staff plan construction and pricing.
• Financial Management. You will ensure all costs are in line with the requested deliverables and our SOW has the right guardrails to ensure we can control for scope creep. You will ensure Project Management team is reviewing project pacing such that we stay on plan and coach Project Management teams where needed so that they can address any challenges.
• Manage staffing demands. You will work with Resource Management leads to ensure we are being proactive about changes to staffing demand. This includes planning in advance for and quickly responding to business contraction, business expansion, change/evolution in skill set needs.

Skill and Experience:

• Understanding of a dynamic ad, marketing or pr agency model
• Ability to both architect and execute plans
• P&L management experience and comfort
• Love for data, data architecture and data-driven decision-making
• Comfortable having difficult conversations to drive clarity and transparency
• 15+ years of experience in professional services and/or advertising

Perks:

• Flexible time off
• Bonus eligible
• 401k package + benefits
• 16 week parental leave

The anticipated base salary range for this position is $275,000 - $350,000. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.