dentsu’s integrated network of agencies is purpose-built to help clients navigate, progress and thrive in a world of change. To champion meaningful progress with and for our clients, we are organized in a way that puts our clients and their customers at the center of everything that we do. Our connected tools, products and capabilities are focused on delivering human-centric, integrated solutions -- seamlessly bringing together all of the creativity, media and CXM expertise of our network in service of both growth & good.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.

As a Community Manager you will create content (copywrite) and manage the brand pages of multiple well known and trusted brands with the Dentsu Creative network. This includes content posting, comment moderation and engagement, risk escalation, and idea generation, working alongside the Social Strategist and Content Creators. You will be required to be attentive and detail oriented as well as empathetic and connected to culture at large. Although majority of work will take place M-F, where/when required, occasional weekend monitoring could be required. All posting, content, comments, etc. are to follow brand guidelines and voice as well as overarching activation policies. 

Job Description 

• Lead community management with the support of strategy leadership 

• Content planning, copy writing and working collaboratively to create monthly content calendars 

• Scheduling and posting approved content  

• Driving brand engagement by responding to and engaging with comments in a timely manner 

• Work closely with the Strategist and Content creator to lead and ideate, produce and optimize best-in-class social media content (Evergreen, Campaign and Reactive)  

• Work in collaboration with creatives, partners and clients to land and activate creative ideas  

• Leverage analytics and audience insights, historic performance and KPIs to adapt content and community management approach 

• Strategic insights generated via past performance, industry tools/surveys, engagement with the community. Preparing and delivering monthly, quarterly, and annual reports 

• Escalation of potential issues or opportunities via pre-established escalation framework 
   

• Bachelor’s Degree  

• Min. 1-year relevant experience in social media (agency background preferred) 

• Deep knowledge and passion for all social platforms – how they work, formats, platform tools etc. 

• Experience as a copywriter  

• Can work independently and manage time well 

• Experience running social campaigns (Facebook, Instagram, Twitter etc.)  

• Proficient in social media analytics and listening tools such as Meltwater, Hootsuite, Brandwatch, etc.  

• Be Innovative to deliver creative solutions to problems that are driven by data  

• Available to work outside of Monday - Friday 

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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