Head of Tech Ops Delivery Americas

  • Full-time

Company Description

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.

Job Description

The purpose of this role is to drive and oversee the delivery of the business and Technology transformation projects, ensuring that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.

Key responsibilities:

  • Project Leadership. Creates and leads the project team to deliver the agreed outputs/outcomes within scope, time, cost and quality constraints. Promotes the wider good in all actions, acting in a morally, legally and socially appropriate manner in dealings with stakeholders and members of Transformation/Programme teams and organisation.
  • Project Team Management. Designs, develops and manages the project team on a day to day basis, appropriate to context and project stage. Clearly defines, agrees and delegates team and key stakeholder roles and responsibilities; develops capability and fosters innovation; empowers and inspires others to deliver successful projects.
  • Project Business Case and Benefits Management. Prepares, gains approval of, refines and updates business cases that justify projects in terms of benefits, costs and risks; tracking and reporting forecast and actuals against them. Works with business benefit owners to identify, track and deliver benefits set out in business case. Ensures realisation of benefits for business through planning and designing project outputs meet programme requirements and desired outcomes.
  • Project Budget and Cost Management. Develops and agrees budgets for projects and control forecast and actual costs against them.
  • Governance. Establishes and maintains effective governance and decision making for the delivery of projects; defines clear roles, responsibilities and accountabilities, that align with programme and/or organisational practice and requirements.
  • Project Plans and Controls. Designs, consolidates and documents the fundamental components of projects (scope, schedule, approach, resource requirements, budgets, risks, opportunities and issues, and quality requirements). Establishes, and implements where necessary, protocols to change the scope of projects and update of configuration documents as required.
  • Scheduling and Dependency Management. Develops, produces and maintains schedules for project activities that takes account of dependencies, resource requirements and constraints in order to enable the efficient realisation of project outputs and associated benefits. Maps project dependencies and identifies owners, builds dependency management into the project's governance cycle. Works with programme/project managers and business leads to ensure dependencies are actively managed, acts as an arbiter and enforcer and resolves issues between the various elements of the project.
  • Project Resource Management. Identifies and secures the provision of resources needed for projects from internal and/or external providers, including agreement of contracts (within delegated financial authority limits) for the provision of goods and/or services, monitoring compliance. Develops, implements and updates resource allocations plans (other than finance) needed for projects, taking account of availabilities and scheduling variances.
  • Stakeholder and Communications Management. Identifies and manages pertinent project stakeholder relationships (taking account of their levels of influence and particular interests), communications and need for senior level support. Ensures continual alignment with programme (if applicable), wider transformation portfolio management and organisation communications. Manages internal and external relationships as appropriate. Proactively Identifies, addresses and seeks to resolve differences between individuals and/or interest groups.
  • Project Risks and Issues Management. Identifies and monitors project risks (threats and opportunities) and issues. Develops mitigating actions and escalate as appropriate. Identifies and works with related projects to manage interdependencies.

Qualifications

  • Experience in leading and managing large complex technology projects across both legacy and cloud applications, systems and platforms.
  • Formal Project Management training & certification essential.
  • Excellent understanding of the various Project Management processes and frameworks such as APM, Prince2, DSDM, Agile, Lean & Scrum.
  • Excellent senior and executive stakeholder management and relationship building capability.
  • Positive role model, collaborative and ensure agile thinking to help foster a culture of continued improvement.
  • Excellent verbal & written communication, presentation skills, questioning, listening and negotiation.
  • Excellent knowledge and experience of Enterprise Technology, background in the digital media industry.
  • Previous experience in line management responsibilities, including leading, coaching, and management of Project Managers, direct and matrix reports.
  • Demonstrates flexibility, resiliency and productivity in response to shifting priorities
  • Share’s ideas and resolves conflict constructively.
  • Technical curiosity, boldness and a desire for innovation and change
  • Excellent organisational skills, a methodical approach and attention to detail.
  • Commitment to continued improvement.
  • Self-motivated, logical thinker, fast learner, pragmatic and confident.
  • Ability to engage and motivate people.
  • Agile and flexible approach.
  • Strong interpersonal and influencing skills.
  • Experience working in a fast paced, agile environment.
  • Ability to take on responsibility and use initiative to prioritise and work effectively under pressure and to deadlines.

Additional Information

Part of dentsu, dentsu international helps clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative, dentsu international operates in over 145 markets worldwide with more than 46,000 dedicated specialists. Follow us on social @dentsuUSA. Applicants from diverse or underrepresented backgrounds encouraged to apply.

The anticipated salary range for this position is $113,000-$174,500. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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