ICUC is a social media management services company delivering content moderation, community management and social listening services. With a team of over 250 specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365. Minimising risk, building customer loyalty and maximising insight through a combination of technology and human-powered solutions, ICUC is truly a scalable, reliable and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands.

• Assume the voice of the brand(s); connect and engage with fans and followers across all social networks
• Write compelling copy for a global financial client, mostly in AP style
• Lead the organic development and growth of the various communities and social media activities across the client’s online purview
• Support the development of the social content strategy with the client’s social strategists and marketers
• Research, craft and post interactive, thoughtful, intelligent, and provoking content that encourages community participation. Identify behavioral and technical issues, patterns, and trends in the community
• Proactively escalate issues, observations, opportunities, and insights through the relevant channels
• Provide superior customer service for all aspects of online community management (e.g. product issues and feedback, issues with social tools, etc.)
• Identify, discuss, educate, and recommend new offerings that will help or enhance the value of the relationship, both related and unrelated to ICUC
• Lead client meetings, be it weekly, monthly, quarterly, report-specific, etc.
• Act as a resource for the Directors and VP’s to help promote our social media strategy and engagement services into existing moderation or monitoring-only services
• Work with our reporting team to ensure client reports are on target and are providing maximum value at the client requested cadence
• Maintain current knowledge of the evolving social media space, ensuring best practices and thought leadership are shared with clients when an appropriate

• 3+ years’ experience in a high-level financial or regulated industry social media role including but not limited to social media strategy, community management, and/or equal enterprise marketing experience. Agency experience a plus but not required. 
• Must have Twitter, Instagram, Facebook, and LinkedIn accounts; be a regular user on them; and be knowledgeable of other social media and data sites to include Snapchat, Tik Tok, Google Analytics, etc.
• Experience in Social Media Management Systems like Hootsuite, Sprinklr, Background in crafting social content and writing copy, analyzing performance, and adjusting strategy accordingly for optimal results.
• Excellent written and verbal communication skills with engaging presentation skills and a high level of accuracy and attention to detail.
• Experience with creative content publishing & writing. Knowledgeable of past and current social media trends.
• Has experience creating social media playbooks, slide decks, content calendars and presentations.
• Strong time management skills with the ability to plan, prioritize, monitor, and respond to changes quickly.

Dentsu is an equal opportunity employer. We do not discriminate based on sex, gender identity, race, color, national origin, religion, sexual orientation, disabilities or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.