Delta, founded in 1971, and listed on the Taiwan Stock Exchange, is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.

For detailed information about Delta, please visit: www.delta-emea.com

The Service Process & Systems leader is the single accountable owner for all end‑to‑end service business processes across the region. This role defines, governs, and continuously improves the full service lifecycle from customer request through delivery, fulfilment, billing, and post‑delivery support, ensuring consistency, compliance, and operational excellence across all Country Service Units (CSUs). The role also owns the service tool landscape, including CRM, FSM, workflow, and reporting platforms, ensuring processes and tools operate as one integrated system.

Responsibilities

• Define the global-to-local process architecture and maintain the Service Process Blueprint, ensuring all CSUs operate within a consistent, scalable framework
• Leads cross‑regional improvement initiatives to optimize productivity, cost‑to‑serve, and customer experience.
• Establish and lead the Service Process Governance Board, ensuring alignment with internal stakeholders
• Define and enforce standard operating procedures (SOPs), work instructions, and compliance checkpoints.
• Own the change‑control process for any modifications to service workflows or tools.
• Partner with IT to ensure tools support the defined processes, defining the functional requirements, user stories, and acceptance criteria for enhancements.
• Lead deployment, adoption, and training for new features or system upgrades.
• Conduct structured Service Maturity Assessments across all CSUs and produce a maturity scorecard and prioritized improvement roadmap for each CSU.
• Define the core service KPI framework and ensure KPIs are consistently measured, reported, and acted upon across all CSUs.
• Partner with the PMO to deliver structured transformation projects, benchmarking against industry best practices and introducing innovation into the service model.

• 5-10 years of experience working in Service Operations, Process Management, or Service Transformation.
• Proven experience owning or designing end‑to‑end service processes.
• Deep understanding of CRM/FSM platforms and digital service tools.
• Ability to lead cross‑functional governance and influence without direct authority.
• Strong analytical capability with ability to assess maturity, identify gaps, and build improvement plans.
• Excellent communication skills; able to translate complex processes into clear, actionable guidance.
• Experience working in a multi‑country, matrixed organisation.
• German language skills and relevant certificates are a plus.