Master Service Engineer-Mission Critical Infrastructure Solutions

  • Hoofddorp, Netherlands
  • Full-time

Company Description

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow."​ For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions. With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.

Job Description

Delta is looking for a Mission Critical Infrastructure Solutions (MCIS) Master Service Engineer for its service operations in EMEA region. The Master Service Engineer’s objectives are collection, creation and approval of MCIS (UPS) service related content in order to ensure efficient remote, on-site service, repair activities during overall product life time with required knowledge. Furthermore, the position’s objective is to support MCIS and DC solution design improvement, resolution of complex technical issues and align identified product problems with Engineering, Quality and R&D.

Some of the main responsibilities:

  • Creation and updating of service content for supporting remote and on-site service activities with close co-operation with R&D, Engineering and Vendor management teams
  • Maintenance of service knowledge base
  • Communication of identified product issues to Quality and R&D
  • Planning and conducting of trainings for level 2 technical support team and Authorized Service Partners
  • Level 2.5 remote support (cases escalated by L2)
  • Occasional on-site support for commissioning & complex technical issues
  • Product design improvement support
  • Participation in global projects and solutions development activates

Qualifications

  • Very good knowledge and experience with UPS and data center solutions
  • Good technical understanding with understanding of power & infrastructure solutions
  • Excellent communication skills
  • Able to discuss and communicate technical details both at a high level and in simple layman skills
  • Excellent understanding of end-to-end service processes
  • Fluent Dutch and English. 
  • Good MS Office knowledge
  • Willingness to travel
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