Delta, founded in 1971, Headquartered in Taiwan is a USD 9 Billion Global company leading in Power and Thermal management solutions. Its business verticals include Power Electronics, Automation, and Infrastructure. Delta has sales presence in all 6 continents and manufacturing plants in Asia, Europe and Americas. To maintain product leadership, the company invests 6-7% of its annual revenue in R&D. Delta Group established its EMEA operation in 1995, setting up its regional headquarters in Hoofddorp, near Amsterdam. In EMEA Delta has grown both organically and further supported by the acquisition of Ascom in 2003 and Eltek in 2015. Delta EMEA offers a wide portfolio of products and solutions in EV Charging, Solar Inverters, Telecom Powers, Data Centers, Industrial Automation and Display.

Delta is looking for a Service Engineer for its service operations in EMEA region. The Level 2 Support Specialist’s objectives are technical support to customers and service partners, remote diagnostics, and the initiation of on-site service activities with the provision of repair instructions and required spare parts. Furthermore, the Level 2 Support Specialist is supporting Level 1 Support in resolution of complex technical issues and service requests from SLA customers and aligns identified product problems with Quality and R&D.

Detailed Job Description

• Handling of service requests directly addressed to level 2 (based on customer or SLA)

• Resolving of technical problems forwarded from Level 1 Support

• Initiation of on-site interventions (to be done by service partner (ASP)) and creation of adequate repair instructions and determination of required spare parts, On-site job SLA monitoring

• Participation on creation and updating of content for supporting remote an on-site service activities

• Conducting of trainings for level 1 and ASPs

• Remote diagnostics and service

• Occasional on-site support for complex technical issues

• Communication of identified product issues to Quality and Master Service Engineer

• Electrical engineering background and experience in power electronics is required

• Good technical understanding

• Excellent communication skills

• Excellent understanding of end-to-end service processes

• Fluent in English and Polish language

• Good MS Office knowledge