Business Line Service Delivery Manager

  • Hoofddorp, Netherlands
  • Full-time

Company Description

Smarter. Greener. Together. 
Together with our 80.000 colleagues worldwide, we believe in technology and collaboration and are dedicated to providing innovative and energy-efficient solutions. 

Job Description

We are looking for a Service Delivery Manager for our service operations in the EMEA region for the Electric Vehicle Charging Solutions business. You will be the single point of contact for  the Business Line Sales regarding all service requirements, so the role requires extensive interfacing with Sales, R&D and Regional Service. You will be responsible for creating, updating and optimizing overall service scope and SLA programs for business according to sales/customer needs.

Your Key Responsibilities:

  • Single point of contact for Business Line Sales for service related topics
  • Responsibility for overall service performance of the business line
  • Feasibility check for new service requirements and assessing cost in consultation with other service functions
  • Definition of new services and determination of the cost to implement
  • Ongoing optimization of e2e service processes
  • Project management for implementation of changes
  • Definition of service related GT&Cs
  • Project coordinator for resolving cross-regional/functional service issues
  • Ensure creation and QoS content towards all service functions (remote, on-site service, supply chain, repairs)
  • Implementation of quality findings and coordination with BUs
  • Driving service life cycle process (NPI & EOL) & ensures availability of all needed information (e.g. service BOMs)


  • Total 12+ years of experience. 8+ years of service expereince
  •  Advanced project management skills
  • Good understanding of business finance
  • Excellent understanding of end-to-end service processes
  • Excellent English communication skills; additional European languages are preferred
  • Structured and persistent working style
  • Good analytical skills
  • Willingness to travel

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