Support Specialist Level 2

  • Hoofddorp, Netherlands
  • Full-time

Company Description

Smarter. Greener. Together. 
Together with our 80.000 colleagues worldwide, we believe in technology and collaboration and are dedicated to providing innovative and energy-efficient solutions. 

Job Description

We are looking for a Level 2 Support Specialist for our service operations in EMEA region. Your objectives are remote diagnostics and the initiation of on-site service activities with the provision of repair instructions and required spare parts. Furthermore, the you will be supporting Level 1 Support in resolution of complex technical issues and service requests from SLA customers and you will align identified product problems with Quality and R&D.

Your Key Responsiblities:

  • Handling service requests directly addressed to level 2 (based on customer or SLA)
  • Resolving technical problems forwarded from Level 1 Support
  • Initiation of on-site interventions (to be done by service partner (ASP)) and creation of adequate repair instructions and determination of required spare parts, On-site job SLA monitoring
  • Participation on creation and updating of content for supporting remote an on-site service activities
  • Conducting trainings for level 1 and ASPs
  • Remote diagnostics and service
  • Occasional on-site support for complex technical issues
  • Communication of identified product issues to Quality and Master Service Engineer

Qualifications

  • An education degree in electrical maintenance, electrotechnical services, electrical engineering or related majors
  • Good technical understanding and experience with electrical equipment repair (low and high voltage). 
  • Excellent communication skills
  • Excellent understanding of end-to-end service processes
  • Fluent English and local language skills
  • Good MS Office knowledge

Additional Information

https://careers.smartrecruiters.com/DeltaElectronics?

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