Field Service Engineer - Mission Critical Infrastructure Solutions

  • Full-time

Company Description

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow."​ For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions. With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.

Job Description

For our Mission Critical Infrastructure Solutions (MCIS) we are searching for an enthusiastic service engineer engaged in building top service knowledge about MCIS products, who should be able to share this knowledge to others Delta field service engineers, service partners in EMEA region and utilize it in technical support of customers, sales, product management and participate on further improvement of product and services.

Responsibilities:

  • You will be responsible for overall service related technical documentation used in EMEA, definition of scope of service jobs for each product (installation/commissioning/annual maintenance), spare parts list with substitution matrix.
  • Building and managing network of service partner within EMEA
  • Major part shall be customer trainings, technical support incl. on-site diagnostics/troubleshooting for critical cases. In lab replication of failures, simulations and testing.
  • On–site diagnostics and service will happen, as well.   
  • Commercial mind-set. Able and experienced in transforming customers’ pain points into business opportunity. 

Qualifications

  • Electrical engineer
  • At leat 3 years of related experience
  • Understanding of power & infrastructure solutions
  • Able to discuss and communicate technical details both at a high level and in simple layman skills
  • Open to innovation and new technologies.
  • Good communication and interpersonal skills
  • Independent, highly achievement driven and team player
  • Willing to travel  within EMEA region

Additional Information

Our Offer

As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas.  Use this opportunity and show us your motivation and vision for the future. 

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