Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow."​ For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions. With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.

For our office specialized in Industrial Automation we are looking for a Service Administration staff. In the daily operation you will be working under supervision of our Service Supervisor. You will work in an international environment and the daily tasks will consist of mainly the following;

1. Service administration/coordination

• Administration of warranty request, issuing RMA numbers, and monitoring RMA case progress.
• Processing warranty cases in Service System and SAP System.
• Service reporting on regular basis internally within EMEA organization and HQ in Taiwan

2.  Overseas Service coordination 

• Coordinate Overseas Service requests, particularly from customers in China and Taiwan, with Delta HQ and regional ASP.
• Monitoring/reporting Overseas Service progress. 

3. Spare parts administration 

• Maintain/update spare part list with HQ.
• Provide spare part prices to ASP and customers.
• Monitoring spare part inventory, and reporting. 

4. 3rd party relationship

• Support Service Supervisor on 3rd party relationship.
• Coordinate 3rd party services
• 3rd party service administration

5. Other tasks assigned by Service Supervisor or IABG management.

• Good English and Mandarin languages, Taiwanese speaking is plus.
• Preferable 3+ year work experience in administration, Service administration is plus.
• 2+ year SAP user experience.