Manage client relationships by delivering excellent service and make a lasting impact on our clients' businesses. At Deloitte.

• Lead client communications, ensuring exceptional service and performance
• Manage contracted service obligations and client contract modifications
• Drive continuous improvement through analysis, reporting, and service enhancement plans
• Proactively manage operational risks and escalate issues promptly
• Control financial parameters of managed service accounts
• Collaborate closely with delivery and operations leads to address operational challenges
• Contribute actively to delivery program discussions and release roadmaps
• Actively support in proposal development or other pre-sales project

At Deloitte, our Service Delivery Managers are the tactical link between our clients and our organization. You will be the single point of contact, providing unmatched service and support throughout the support contract. We prioritize the continuous improvement process to enhance the efficiency and effectiveness of our services. Through systematic review, evaluation, and the implementation of improvement initiatives, we exceed customer expectations and achieve growth and progress. Furthermore, for this vacancy as Service Delivery Manager you have:

• At least 7 years of relevant work experience in the field of managed services within an advisory and/or service organization;
• Expert knowledge in the field of service management, incident management and change management, continuous service improvements, and relationship management;
• Excellent knowledge in the field of Cloud or Data and AI or Oracle in general, familiar with the entire IT landscape, end to end;
• Experience building teams in an evolving environment;
• Working with multidisciplinary teams at home and abroad;
• The drive to build a team and grow it towards joint success;
• An excellent command of the Dutch and English language, spoken and written;

As a Service Delivery Manager, you will play a crucial role in establishing and nurturing long-term client relationships. Acting as the vital link between our clients, delivery teams, suppliers, and service operational delivery teams, you will oversee governance across all areas of our Operate services. This includes service management, incident and change management, continual service improvement, automation opportunities, management reporting, relationship management, and customer satisfaction. Your dedication to achieving the highest level of operational service delivery will be essential.