At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems. Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and Africa Consulting Services (ACS), which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. 

The Africa Technology Services (ATS) division within Deloitte is seeking an enthusiastic IT Technician on a fixed-term contract basis to join our dynamic support team. In this role, you'll deliver exceptional technical support by performing hardware, software, and peripheral updates and repairs within our predefined SLA, whilst troubleshooting and resolving computer systems and peripheral equipment issues across the organisation. You'll also provide valuable end-user training, helping colleagues maximise their use of our IT systems.

The ideal candidate will bring 1 year or more of IT support experience, preferably gained within a large corporate environment, and a genuine passion for delivering outstanding customer service.

What You'll Be Doing

• Build and nurture strong client relationships through responsive, professional support
• Install and configure standard hardware and software solutions efficiently
• Maintain a well-organised, professional working environment
• Manage IT service desk administration and filing with precision
• Coordinate and manage third-party technical calls effectively
• Provide flexible support to colleagues, including cover during absences
• Monitor and maintain our 98% SLA target on ServiceNow, ensuring consistent service excellence
• Log system details accurately and comprehensively for continuous improvement
• Support audio-visual setups for company events, contributing to our broader organisational success

Your Impact

• Strategic Impact: Provide expert user support on IT queries relating to hardware and software issues, contributing to organisational productivity
• Client Impact (External & Internal): Resolve user queries remotely within SLA, escalate complex issues to technical specialists appropriately, ensure user connectivity, and deliver timely resolutions
• Operational Effectiveness: Collaborate seamlessly with the ATS team to close calls efficiently, log calls with complete accuracy, track queries through to resolution, support team members proactively, maintain awareness of risk management in line with Deloitte policies, and transfer knowledge on MS Office Suite and IT processes

What We're Looking For

• Sound technical knowledge of Microsoft Office Suite and operating systems
• Advanced knowledge of networks, IT infrastructure, and applications
• Strong communication and customer service skills
• Ability to work collaboratively and independently as required
• Commitment to maintaining high standards and continuous learning

• CompTIA A+ and/or N+ certification
• Minimum 1 year of IT support experience in a corporate environment

Desirable Qualifications

• Microsoft MCSA (Microsoft Certified Solutions Associate) certification
• Experience with ServiceNow or similar IT service management tools
• Proven track record of delivering excellent customer service
• Experience supporting large, diverse user bases

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.