At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

Strategise, develop and implement Insights programmes aimed at building the Deloitte Africa brand, reputation and advocacy – ultimately, deepening and growing trusted relationships with internal and external stakeholders.

Responsibilities for the role:

• Support the BMCI Lead in developing and implementing a holistic brand strategy aligned to the vision of the firm.
• Support a variety of Insights needs both internally and externally.
• Enhance the Deloitte Africa brand through strategic senior leadership communication and engagement with media, clients, regulators and other stakeholders – all while supporting the service areas (Business Units, Clients & Industries, Enablement functions and Internal).
• Responsible for developing campaigns that align to the firms strategic brand drivers and execute against Insights strategies and plans.
• Oversee and execute against project management needs (as it relates to campaigns and programmes) across the board and ensure alignment with all stakeholders.
• The individual will need to liaise with senior stakeholders and provide considered Insights guidance.
• Responsible for the management and best practice of programmes.
• Enable and maintain operational excellence to ensure consistency of client experience.
• Ensure seamless execution with high quality client experience.
• Facilitate sharing of learnings across campaigns.
• Formalise and activate feedback and impact reporting mechanisms.
• Guide exco members on key topics as it relates to developing messaging (aligned to firm strategy) as well as insights sharing and content creation for exco members (decks, speaking notes, opinion pieces)
• Support Internal Comms in developing Africa Report & Partner Report (annual)
• Media Engagement - Providing media commentary on relevant topics (Print/radio/TV)
• Understand the overall strategy of Deloitte Africa (brand pillars) and leverage that knowledge in building out the Insights Strategy. Additionally, leverage insights from the Growth Office to drive focus as it relates to Clients & Industries.
• Responsible for reporting on Insights initiatives as it relates to the Member Firm Standards requirements.

Minimum Qualifications

• Bachelor’s Degree (ideally in Economics, Journalism and/or accountancy fields)

Desired Qualifications

• Postgraduate Degree

Minimum Experience

• 5 years’ working experience within marketing at professional services firms

Desired Experience

• 5-7 years at Manager level within marketing at professional service firms

Technical Competencies

• Strong in field (Research & Insights) with excellent industry and business knowledge
• Demonstrated leadership skills
• Ability to interpret, communicate and implement strategy
• Demonstrated execution of complex projects within timeframes and costs
• Experienced in development and delivery of professional presentations
• Excellent report writing skills
• Solid financial knowledge
• Analytically orientated
• Excellent command of the English language
• Strong written and editorial skills
• Creative with the ability to think out of box
• Advanced interpersonal skills - comfortable working with dynamic and virtual teams and high-level leadership

Behavioural Competencies

• Exceptional communication skills, both written and verbal
• Strong interpersonal and relationship building skills
• Excellent mentorship and coaching ability with desire to develop self and others
• Strong client and delivery focus
• Highly adaptable, managing change and ambiguity with ease
• Strong project management, time management, organizational and multitasking skills.
• Excellent problem-solving ability
• Focus on quality and risk
• Exceptional business acumen

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.