Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories. Together, Deloitte’s approximately 457,000 people worldwide make an impact that matters. Learn how Deloitte makes an impact that matters at www.deloitte.com.

We are seeking an experienced Salesforce Functional Consultant to join our growing consulting customer team. This role will be critical in helping our clients with transformation projects across various industries. You will play a pivotal role in understanding client business objectives, gathering and prioritizing requirements, and shaping Salesforce solutions that deliver measurable value. You will work closely with stakeholders, facilitate workshops, and apply critical thinking to solve complex business challenges.

This role is ideal for someone with a passion for creating new customer experiences that can be enabled by digital technologies like Salesforce. You will need a good understanding of Salesforce capabilities to advise clients on how they can leverage the platform to achieve their business objectives.

Key Responsibilities:

• Engage with clients to understand their business objectives, challenges, and industry context.
• Facilitate workshops to gather requirements, identify process optimizations, and define value cases.
• Apply critical thinking and problem-solving skills to drive innovative solutions and overcome challenges.
• Capture, document, and prioritize business requirements, ensuring alignment with Salesforce capabilities.
• Translate business needs into scalable, effective Salesforce solutions while maintaining platform best practices.
• Work in Agile delivery environments, defining and grooming product backlog, collaborating with product owners, developers, and testers to deliver high-quality solutions.
• Provide insights on Salesforce innovations and industry trends, advising clients on how to maximize their investment in the platform.
• Foster strong client relationships, acting as a trusted advisor throughout the project lifecycle.
• Design and prepare client demos to showcase platform capabilities in the client context.

• 4+ years of  business analysis experience in a consulting environment.
• Salesforce Certifications: Admin, Sales Cloud, Service Cloud, Experience Cloud,
• Excellent communication, critical thinking, and problem-solving abilities.
• Strong Agile delivery experience, with the ability to work in dynamic, fast-paced teams.
• Strong facilitation skills, with experience leading workshops and engaging stakeholders.
• Hands-on experience with Salesforce clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud).
• Ability to translate business challenges into practical Salesforce solutions.
• Excellent communication, critical thinking, and problem-solving abilities.
• Industry knowledge in Financial Services, Retail, Manufacturing is a plus

This is an excellent opportunity to work with a top-tier consulting firm, delivering impactful customer transformation projects across various industries. If you're passionate about Salesforce and have a passion for innovation and customer success, we'd love to have you on our team!

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realise your full potential.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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