Communications Officer

  • Full-time
  • Service Line: Consulting

Company Description

About Deloitte

Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has approximately 457,000 professionals all committed to becoming the standard of excellence of professional services firms.

Deloitte’s professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities, and enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. All our professionals are united by our shared values, a set of core principles that guide our collective behavior. They set the expectations we have for one another and define how we, as stewards of Deloitte, should behave. They provide common ground to unite us across cultures and geographies. And, importantly, they help us to earn the trust and respect of our key stakeholders. Our shared values are lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.

Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium sized enterprises, and the public sector; with offices in Kenya, Tanzania, Uganda, Zambia, Malawi, and Ethiopia. 

A career with Deloitte offers you the opportunity to engage with and work alongside leading corporations within the East African region, and an opportunity to start and grow your career within a dynamic and rewarding environment. You will get the support, coaching and training needed to advance your career in Kenya and within the East Africa market.

What impact will you make?

At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues, and our communities. From professional development to leadership opportunities and career advancement, we empower our people to be their very best - because that’s how you make an impact.

About the Department

Deloitte East Africa has a well-versed strategy and operations team under our Consulting Department that is uniquely positioned to support the strategic agenda of our clients in the key domains of growth, business improvement & optimization, and strategic transformation. The wide spectrum of capabilities, thought leadership and experience are underpinned by the Deloitte platform of executable strategy and innovation for growth.

Our unique strategic planning approach and capability allows executive teams to understand the future and create growth and aspirational viewpoints about the possibility in their markets and organizations

The Tujenge Jamii Project is a five-year USAID funded service delivery project, providing HIV care and treatment, as well as services in the area of family planning/reproductive, maternal, newborn, child, and adolescent health (FP/RMNCAH), nutrition, and water, sanitation, and hygiene (WASH).  The project is focused on increasing the use of county-led health and social services in four counties in Kenya, namely Baringo, Laikipia, Samburu and Nakuru.  

Program Objectives:

  • Increased access and demand for quality HIV prevention services.
  • Increased access and demand for quality HIV treatment services.
  • Increased access and demand for quality FP/RMNCAH, nutrition, and WASH services.
  • Strengthened capacity of county health systems, local partners, and communities to deliver quality health services.

Job Description

What you will do

  • Lead the documentation and ensure consistent compliance with USAID requirements on weekly and other periodic communication updates from the Program.
  • Work with Information Technology and other Deloitte teams to create a vibrant database of USAID Tujenge Jamii impact stories and hence contribute to easy retrieval and access to outstanding project initiatives.
  • Provide capacity strengthening support to staff on key aspects of communication.
  • Participate in the partnerships and communications working group activities and support the evolution of a strong communication function within USAID Tujenge Jamii.
  • Work closely with the project Team leads to develop the impact/success stories that capture the project’s achievements across the supported counties.
  • Attend donor/philanthropy events and participate in project development forums to access networks to assist in gaining program visibility and accessing new avenues for resource mobilization.
  • Ensure sustained visibility for all USAID Tujenge Jamii activities using social media and other communication platforms in a responsible manner.
  • To assist with internal and external communication.
  • To assist with public relations including social media content and optimization.
  • Strengthen relations with media including Editor Level (media relations & engagements) as well as media monitoring.
  • Source and prepare engaging content that will be used to demonstrate progress of the project.
  • Assist with developing channels that will be required to effectively reach diverse audiences/stakeholders.

Qualifications

  • A Bachelor’s Degree in a relevant field.
  • A professional qualification in Public Relations and/or Corporate Communications desirable.
  • Minimum five years’ experience in communications for global organizations and/or in major transformation programmes.
  • Good understanding of internal communications and employee engagement, especially involving global audiences.
  • Experience of working in wider marketing disciplines, including assisting with marketing collateral.
  • Excellent communication skills (written & verbal).
  • Ability to develop strong working relationships and to team across boundaries (geographical and functional).
  • Creativity and innovation.
  • Focus on continuous improvement.
  • Strong project management and delivery skills.
  • Experience of working across different cultures and geographies.
  • Structured thinking and communication.
  • Ability to think laterally and creatively.
  • Adaptable, managing change and ambiguity with ease.
  • Confident and agile.

Additional Information

Key Performance Areas

  • Strategic Impact - Independently assists team to deliver services within defined strategic objectives.
  • Budgets / Profitability - Effectively uses time, equipment, and resources.
  • Development/ growth of team – Actively work to address identified technical skills.

Behavioural competencies

  • Excellent communication skills, both written and verbal.
  • Effective interpersonal and relationship building skills.
  • Good mentorship and coaching ability with desire to develop self and others.
  • Adaptable, managing change and ambiguity with ease.
  • Sound problem solving ability.

Technical Competencies

  • Expert in field with sound industry and business knowledge.
  • Demonstrated leadership skills.
  • Business development skills.
  • Proven ability to manage and execute projects.
  • Excellent report writing skills.
  • Focus on quality and risk.
  • Possess adequate facilitation, mentoring and counseling skills.
  • Well-developed computer user skills.

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Leadership Capabilities

Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.

Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.

Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.

Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction.

Talent development - Develops high-performing people and teams through challenging and meaningful opportunities.

Why Deloitte?

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.

Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value difference, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.

Our purpose

Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters

Recruiter Tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do research to know some background about our firm and the business area you are applying to.

If you meet the above requirements, please visit our website and apply online: Deloitte East Africa Careers portal

Your details will be treated with confidentiality and will not be shared with any third party.

Closing date: Friday, 17 January 2025.

We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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