Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

A support resource team in delivery of standardised aspects of services to internal business especially on:

• Processing of Client Acceptance and Continuance which include “Know Your Client” (KYC); “Anti-Corruption and Anti-Money Laundering” (AC/AML) checks.
• Other ad-hoc tasks.
• To ensure that all client acceptance and continuance checks are completed accurately.
• To ensure that all client acceptance and continuance checks meet the requirements in respect of layout and neatness.
• To ensure that all client acceptance and continuance checks have sufficient, relevant and reliable information to be able to conclude on them.
• Ensure all correspondence are attached to cases.
• Regular communication with management when problem areas are identified, and keep management updated
• Communicate with team and management when uncertain
• Resolve queries via communication with senior management.
• Escalate cases to Senior Risk Analyst after 2 reminders of any outstanding info required from the client/engagement teams.
• Assist with any ad-hoc matters relating to the client acceptance and continuance process
• Assist with additional tasks that may be delegated in an efficient, appropriate and effective manner.

Minimum Experience and Qualifications

• 3 x Year National Diploma/Degree
• 1-3 years' experience within the function/area or similar
• Basic understanding of “Know Your Client (“KYC”) and Anti-Corruption/ Anti-Money Laundering risk aspects,
• Good Knowledge of Company Structures
• Working experience in a role with exposure to risk management / due diligence.
• Some knowledge of the regulatory bodies (IFAC/SEC/PCAOB etc.)
• Computer literacy-Microsoft Office, Outlook, Excel and Word

Desired Experience and Qualifications

• 2-3 years’ experience within the function or similar
• A degree in commercial/business, compliance or risk qualification or similar

Technical Capabilities

• Basic technical knowledge in specific functional area
• Basic financial knowledge
• Basic research skills
• Basic analytical, problem solving and critical thinking skills.

Behavioural

• Good communication skills, both written and verbal
• Ability to work well in a team environment.
• Good time management skills
• Good interpersonal and relationship building skills.
• Focus on quality and risk.
• Desire to develop self.
• Client delivery focus
• Adaptable
• Problem solving ability.
• Basic business acumen
• Critical and logical thinker with an analytical approach in evaluating different business scenarios/outcomes and resolve issues.
• Must be a self-starter and be able to work with minimal supervision.
• Attention to detail and excellent data entry skills.
• Excellent verbal and written business communication skills. Willingness to interface with senior management and staff locally and globally.
• Good sense of urgency/prioritization and know when to seek guidance.
• Reliable and punctual
• Team player, able to meet deadlines and work under pressure.
• Accountable

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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