On behalf of our Client in the Healthcare Services Sector, we are seeking a detail-oriented and analytical Applications Support (Clinical/ERP Systems) to join the team.  In this role, you will be responsible for providing technical support for our clinical and ERP systems, ensuring smooth operations and optimal performance.

• Provide first-level and second-level support for clinical and ERP applications
• Troubleshoot and resolve complex technical issues in a timely manner
• Analyze system performance and implement improvements to enhance efficiency
• Collaborate with cross-functional teams to address user needs and system requirements
• Develop and maintain technical documentation for supported applications
• Conduct regular system maintenance and updates to ensure optimal performance
• Train end-users on system functionalities and best practices
• Monitor system logs and alerts to proactively identify and address potential issues
• Participate in project implementations and system upgrades as needed
• Stay current with emerging technologies and industry trends in healthcare IT and ERP systems

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in applications support, preferably in healthcare or ERP systems
• Strong knowledge of clinical systems and ERP applications
• Excellent troubleshooting and problem-solving skills
• Proficiency in SQL and database management
• Experience with technical documentation and knowledge base management
• Strong customer service skills and ability to communicate technical concepts to non-technical users
• Familiarity with healthcare IT systems and ERP systems (e.g., SAP, Oracle)
• Understanding of clinical workflows and healthcare processes
• Relevant certifications in ERP systems or healthcare IT systems preferred
• Ability to work efficiently in a fast-paced environment and manage multiple priorities
• Strong analytical and organizational skills
• Excellent verbal and written communication skills