Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at  www.deloitte.com.

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

• Under minimum supervision, to support line manager in delivery of services to internal clients in relevant area of expertise.

Key Competencies Required

Strategic Impact

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

→ Provides support to management in the implementation of change initiatives

→ Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

• Develops relationships with peer group at client to understand their business
• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client

Budgets / Profitability

• Effective use of time, equipment and resources

Differentiators for this specific role

Project / Programme Management

• Plan, develop and draft an annual plan of events aligned to strategic objectives across industries for Deloitte Africa
• Finalise annual plan of events across industries for Deloitte Africa
• Develop events budget for Deloitte Africa
• Conduct research on competitor activities through networking, perusing industry publications and articles and desktop research
• Request for budget approval for each event from the Managing director of Emerging Markets and Africa
• Review all planning by team members for each of their allocated events
• Develop a project plan that covers logistics, marketing, PR and Programme Management for each event
• Implement all planned events by ensuring team members adhere to project plan
• Managing marketing of events by reviewing marketing coordinators output as per agreed project plan
• Proof-reading all thought-leadership related to strategic events produced by research team
• Compile draft programmes for each event including suggested themes and speakers
• Discussing and finalising overall event theme and sub-themes with Managing Director for Africa and Emerging Markets, for each event
• Researching, discussing and finalising suitable speakers with the Managing Director for Africa and Emerging Markets for the agreed upon sub-themes for each event
• Compiling the speaker invites on word for all speakers in each event
• Contacting potential speakers ten weeks before the event and positioning the event with speakers to encourage them to participate
• Developing and finalising key questions for each session addressing a sub-theme of each event with the Managing Director for Africa and Emerging Markets five weeks before the event
• Send the speaker brief with key questions and relevant logistical information to each confirmed speaker three weeks before the event
• Phone each speaker three days prior to the event to confirm that the event is on track and then again repeat the call on the morning of the event.
• Be available for speaker requests on the day of the event and on an ad-hoc basis before and after the event
• Compile and send speaker thank you notes either via e-mail or in word the day after the event.

Track media coverage through Magna Carta media reports and the internet and send relevant links/articles to speakers

Client Marketing / Liaison

• Developing a Marketing Plan in conjunction with the marketing manager for each event that will target the correct audience to ensure a successful event
• Ensuring that the marketing plan is implemented according to timelines
• Copy-writing and proof-reading all marketing collateral produced by marketing managers
• Reviewing and finalizing marketing collateral produced by marketing managers throughout the firm
• Reviewing and finalising target markets with marketing manager and compiling relevant lists of invitees for each event
• Ensuring the correct invitees receive invitations timeously from the marketing manager for each event 
• Reviewing RSVPs and implementing additional marketing initiatives to meet targeted delegate numbers, if necessary
• Managing PR through a media manager to ensure sufficient media attendance and subsequent coverage from applicable media for each event
• Liaising with both client speakers and delegates before, during and after events through face-to-face meetings, telephone calls and e-mails to ensure their engagement with the event and Deloitte is a positive experience

Minimum Qualifications

• Diploma or Degree

Desired Qualifications

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

Minimum Experience

• 5 years’ working experience within the relevant function

Desired Experience

• 2 years at Consultant level within the function

Required Competencies

Technical Competencies

• Technical expert in specific functional area
• Demonstrated capability in interaction at all levels, brief, analysis and project management skills
• Experience in drafting and delivering presentations
• Good report writing skills
• Sound financial knowledge and understanding

Behavioural Competencies

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.