Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at  www.deloitte.com.

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

Under minimum supervision, to manage all Learning & Events Programmes.

Key Competencies Required

Strategic Impact

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives
• Provides support to management in the implementation of change initiatives
• Develops relationships with peer group at client to understand their business
• Raises effective solutions to address issues in are of expertise that may enhance/renew service offerings to client

Client Impact: External / Internal

• Independently delivers quality work within are of expertise, within deadlines
• Provides client/s with sound professional advice and support on issues arising within are of expertise without reference to a superior  
• Applies solutions to technical issues that arise within are of expertise, with minimal input from management
• Proactively researches latest thought leadership within are of expertise and share with team as input to improved delivery to clients
• Communicate regularly with both line manager and client to meet deliverables expectations in specific area of expertise

Operational Effectiveness

• Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
• Independently delivers on designated tasks within area of expertise
• Provides line manager with detailed reporting on status of deliverables on a regular basis
• Manages risk in area of engagement in alignment with Deloitte policies and process
• Reviews own work prior to submission to ensure quality and provide guidance to team member on quality standards

Development/ Growth of Team

• Shares expertise and knowledge with team members
• Actively works to address development areas identified
• Coaches/mentors new or fellow team members of the team
• May act as a counsellor to new or fellow staff within the service line

Budgets / Profitability

• Effective use of time, equipment and resources

Differentiators for this specific role

Team Operations: Events & Learning Programmes

• Taking brief for new Events/Learning Programmes. 
• Training new staff members on SABA and in the Conference and Events Role
• Assistance with external venue bookings.  Making contact with venue / checking contracts and signing / processing the invoices when required and hand over paperwork to relevant coordinator.

Event/Programme Coordination

• Follow client brief
• Stick to budget and ensure all costs are recorded accurately
• Come up with innovative ideas for clients
• Manage Client expectations
• Communicate with guests/participants
• Ensuring all suppliers have been procured and BRMS is updated annually for each Supplier procured within Conference & Events.

Learning and Event Management System

• Training in SABA
• Ensure the SABA class is setup/invite is sent

Minimum Qualifications

• Degree

Desired Qualifications

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

Minimum Experience

• 5 years’ working experience within the relevant function

Desired Experience

• 3 years at Senior Consultant level within the function
• 2 years at Manager level within the function
• Exposure or first-hand experience in the delivery of a flagship conference / event
• Extensive project management experience
• A natural interest in marketing of events 

Required Competencies

Technical Competencies

• Technical expert in specific functional area
• Demonstrated capability in interaction at all levels, brief, analysis and project management skills
• Experience in drafting and delivering presentations
• Good report writing skills
• Sound financial knowledge and understanding

Behavioural Competencies

• Deliver exceptionally executed event independently with high quality consistently.
• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.