Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at  www.deloitte.com.

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job
Delivers integrated talent solutions to the business unit/region. Plan, direct, coordinate and implement the Human Resources activities to maximise the strategic use of human resources. 

Differentiators for this specific role

• Working with the Talent Partner/Director to ensure that the Service Line/Region has a detailed Talent Strategy that covers the full HR Value Chain.
• Investment in own development through attending learning programmes, project involvement to develop new skills etc.
• Actively contribute to and align with People & Purpose initiatives.

Key Performance Areas:
Strategic Impact 

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
• Manages the implementation of the strategic imperatives in line with service area strategy relating to:
  • → Implementation of change initiatives within designated area/s
  • → Management of the implementation of plan on a day-to-day basis with team
  • → Monitoring skills level in team relating to required outputs, assisting as necessary
  • → Clear and regular communication with superior and team on implementation status 
• Supports own Service Line leadership in carrying out EXCO mandate 
• Builds professional relationships within service line/s  to understand business needs in area/s of responsibility
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings 

Client Impact: External / Internal

• Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
• Proactively identifies client service and technical issues and independently implement resolutions to address these
• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams 
• Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team

Operational Effectiveness

• Manages day-to-day operations and delivery by team to clients
• Guides and directs daily work of team members giving recognition as well as support as needed
• Updates Senior Manager on status weekly or as directed
• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed 
• Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

Development/Growth of Team

• Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
• Identifies areas of development for team and institute plans to address these
• Develops strong working relationships with key talent in team to ensure retention
• Delegates appropriately and encourages team to share their expertise and knowledge 
• Provides relevant recognition and encouragement to team and leads by example
• Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth
• Demonstrates commitment to transformation agenda of the firm 

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area
• Manages expenditure within team and ensures time and expenses are submitted weekly

Minimum Qualifications

• Honours Degree in Human Resources or business management

Minimum Experience

• 7 years’ working experience within the relevant function

Desired Experience

• 2 years at Management level within the function

Required Competencies

Technical Competencies

• Expert in field with excellent industry and business knowledge
• Demonstrated leadership skills
• Ability to interpret, communicate and implement strategy
• Demonstrated execution of complex projects within timeframes and cost
• Experienced in development and delivery of professional presentations
• Excellent report writing skills
• Solid financial knowledge

 Behavioural Competencies

• Exceptional communication skills, both written and verbal
• Strong interpersonal and relationship building skills
• Excellent mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Highly adaptable, managing change and ambiguity with ease

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems: Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.