Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

• Market Research and Analysis: Conduct thorough market research to identify potential opportunities for business expansion. Analyze market trends, competitor activities, and customer needs to inform strategic decision-making. OR Conducting in-depth analysis of internal and external factors that may impact the organization’s performance, including market trends, competitor activities, and industry regulations.
• Lead Generation and Prospecting: Generate leads through various channels including networking, cold calling, and attending industry events. Develop and implement effective prospecting strategies to identify and engage potential clients/customers. OR Developing long-term strategic plans that align with the organization’s mission, vision, and values. This involves setting clear objectives, identifying key initiatives, and defining success metrics.
• Risk Management: Identifying potential risks and uncertainties that may affect the organization’s ability to achieve its strategic objectives. Strategists develop contingency plans and mitigation strategies to address these risks.
• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients/customers. Understand their needs and objectives, and proactively address any issues or concerns to ensure customer satisfaction and retention.
• Proposal Development and Presentation: Prepare compelling proposals and presentations tailored to the specific needs and requirements of prospective clients/customers. Effectively communicate the value proposition of our products/services and negotiate favorable terms and agreements.
• Collaboration and Coordination: Work closely with cross-functional teams including sales, marketing, and product development to align business development efforts with overall company objectives. Collaborate on the development of strategic initiatives and go-to-market plans. Providing strategic guidance and advice to senior leadership based on analysis and insights. Strategists help leaders make informed decisions about resource allocation, investments, and growth opportunities. Working collaboratively with cross-functional teams to execute strategic initiatives and projects. This involves setting timelines, allocating resources, and monitoring progress towards goals.
• Performance Monitoring and Reporting: Track and analyze key performance metrics related to business development activities. Provide regular reports and updates to management on progress towards targets and goals. OR Tracking and evaluating the performance of strategic initiatives against predefined metrics and targets. Strategists analyze performance data to identify areas for improvement and make adjustments to the strategic plan as needed.
• Adaptation: Continuously monitoring changes in the external environment and reassessing the organization’s strategic direction in response to new opportunities or threats

Qualification and Experience

• Bachelor’s degree 
• Strong understanding of market dynamics and business principles.
• Strong understanding of the Deloitte Audit & Assurance service offerings
• Excellent communication, negotiation, and presentation skills.
• Ability to think strategically and identify opportunities for growth.
• Highly motivated self-starter with a proactive and results-oriented mindset.
•  Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Display a good level and knowledge of business relationship checks for all business units/service lines of the firm and the different requirements for each.
• Good computer literacy, with solid working experience in Microsoft Office (Outlook, Word, PowerPoint, Excel). Experience in the Phoenix (Microsoft Client Relationship Management (CRM) System) would be an advantage.
• Ability to deal with more complex cases with less assistance from superiors.

Technical Capabilities

• Sound technical knowledge in specific functional area.
• Leadership Skills
• Developed expertise in applying required methodology.
• Sound analytical, problem solving and critical thinking skills.
• Management capabilities
• Ability to execute projects.
• Good inter-personal skills, including facilitation, presentation skills and ability to manage conflict.
• Good analytical, research, problem solving and critical thinking skills.
• Managing Teams effectively.
• A self-starter and willingness to work independently.
• Lateral thinker capable of strategic and analytical thinking, with pragmatic approach to problem-solving and an ability to grasp abstract concepts/complex situations. 
• Problem solving involving discernment in resolving outcome and independent follow through.

Behavioural

• Good communication skills, both written and verbal
• Ability to work well in a team environment.
• Good time management skills; ability to work on multiple activities
• Focus on quality and risk.
• Client delivery focus
• Adaptable, managing change and ambiguity.
• Good Problem-solving ability.
• Good business acumen
• Critical and logical thinker with an analytical approach in evaluating different business scenarios/outcomes and resolve issues.
• Must be a self-starter and be able to work with minimal supervision.
• Good mentorship and coaching ability with desire to develop self and others.
• Attention to detail and excellent data entry skills.
• Good verbal and written business communication skills. Willingness to interface with senior management and staff locally and globally.
• Good sense of urgency/prioritization and know when to seek guidance.
• Reliable and punctual
• Team player, able to meet deadlines and work under pressure.
• Accountable.
• Good learner and able to apply the concepts taught in a consistent manner.
• Be proactive
• Good inter-personal skills, including facilitation and presentation skills.
• Mature attitude with the ability to apply sound judgement to matters.
• Strong process-based mind-set and the ability to design and implement effective processes.
• Strong personal attributes relating to discipline, meticulous attention to detail, assertiveness, change and getting things done.
• Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.