Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 345,000 people make an impact that matters at www.deloitte.com 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Main Purpose of Job

A support resource within the Quality, Risk and Independence team assisting in delivery of standardised aspects of services to internal business especially on E Learning and all types of Confirmations.

Key Performance Areas

Strategic Impact

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

• Provides support to management in the implementation of change initiatives
• Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

Client Impact: Internal

• Independently delivers quality work within area of expertise, within deadlines
• Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior
• Applies solutions to technical issues that arise within area of expertise, with supervised input from management

Operational Effectiveness

• Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
• Independently delivers on designated tasks within area of expertise
• Provides line manager with detailed reporting on status of deliverables on a regular basis

Development/Growth of team

• Shares expertise and knowledge with team members
• Actively works to address development areas identified

Differentiators for this specific role

E Learnings

• Skilled in field with sound industry and business knowledge
• Mail box management relating to e-learnings
• Strong system and excel skills
• Strong ability Multi Task
• Liaising with various service lines and P&P in respect of the e-learnings,
• Reporting to DOI and QIRR COO on a regular basis.

Confirmations

• Skilled in field with sound industry and business knowledge
• Assist with the implementation of processes to ensure that Confirmations (all types) are completed on a timely basis
• Timely, complete and accurate execution of all types of  confirmation processes and related process
• Develop, update, and maintain systems, templates and processes and manuals
• Liaising with various service lines and independence teams across Deloitte Africa
• Reporting to DOI on a regular basis
• Roll-out of communications with respect to subject matter areas in line with the communication strategy
• Providing guidance, monitoring and supervision of those reporting into the role
• Confirmations (all types)
• Ensuring guidance and manuals are current at all times
• Management of mail box relating to confirmations
• Strong system and Excel skills

Minimum Qualifications and Experience

• Completed 3 year National Diploma/Degree
• 3-4 years' experience within the function/area or similar
• Advanced knowledge of company structures
• Working experience in a role with exposure to risk management / due diligence
• Some basic knowledge of the regulatory bodies (IFAC(IESBA)/SEC/PCAOB etc.)
• High level of computer literacy across MS Office including Microsoft Office, Outlook, Excel and Word.

Desired Qualifications and Experience

• A degree in commercial/business, compliance or risk qualification or similar
• 4 years’ experience within the function or similar
• An appropriate level of understanding and knowledge of the DPM 1540 (Know you client:  Inquiries & Research and its appendixes); DPM 1510 (Engagement Acceptance & Risk Classification), DPM 1610 (Engagement Continuance & risk Assessment)
• Ability to deal with more complex cases with minimal assistance from superiors.

Technical Capabilities

• Excellent communication skills, both written and verbal  
• Excellent time management skills; ability to work on multiple simultaneous activities, apply prioritization, and negotiate deadlines. 
• Sound industry and business knowledge 
• Management capabilities 
• Ability to manage and execute projects  
• Strong legal skills in areas of litigation, dispute resolution and resource relations.
• Excellent inter-personal skills, including facilitation, presentation skills and ability to manage conflict  
• Excellent analytical, research, problem solving and critical thinking skills 

Behavioural

• Ability to manage high stress incidents in a calm and structured manner.
• Ability to work well in a team environment 
• Leadership skills
• Ability to influence stakeholders
• Effective interpersonal and relationship building skills 
• Good mentorship and coaching ability with desire to develop self and others  
• Adaptable, managing change and ambiguity 
• Focus on quality and risk 
• Problem solving ability 

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.