Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457 000 people worldwide make an impact that matters at www.deloitte.com

About the Division

What do you get when you combine one of the most recognized names in digital transformation with innovative, cloud-based service management? Results that empower people. Deloitte and ServiceNow helps clients simplify work across their entire business, creating faster, easier, more enjoyable employee and customer experiences that put people first.

Reimagine the Flow of Work - Deloitte and ServiceNow recognize the shift organizations are making to cloud-based service models that modernize workflows. We understand the need for better processes and better ways for employees and customers to interact and engage – to make every day easier. Together, Deloitte and ServiceNow are reimagining the flow of work and creating a new standard for what employees and customers can expect. Our solutions help improve service management capabilities resulting in exceptional employee and customer experiences.

Job Description

• As a Senior Consultant, you are a subject expert in our Service Management practice, bringing forward thinking, pragmatic and sustainable solutions to help our clients imagine, deliver and run a modern enterprise.
• Your role will involve delivery across client projects within our ServiceNow project portfolio, mapping in-depth technical specifications against the plan, delivering quality solutions.
• The role will require technical troubleshooting and solutioning to client queries. 
• Key is supporting the creation of innovative digital offers as complete enterprise solutions.
• The role will also include some initial elements of sales including, but not limited to, creating client proposals, RFPs, and contracts, creating market points of view, building internal and external relationships.  
• No two days are ever the same but expect each day to be highly dynamic, collaborative and engaging as you help build our out team and advise our clients make their worlds of work, work better. 
• You will support implementation programs for complex enterprise scale solutions coaching our team and providing guidance to our clients.
• Working with our Senior Managers, Managers and Partners you will be part of our growing ServiceNow business as a delivery leader.

Cross-Consulting Capabilities

• Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience
• Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices
• Analytical Thinking & Problem Solving - Ability to identify and solve problems objectively using analysis, experience and judgment
• Financial Acumen - Ability to incorporate financial information when evaluating business opportunities and making recommendations
• Executive Presence - Ability to develop relationships, establish credibility with and instill confidence in clients
• Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery
• Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients

Specialised Capabilities

• Functional Domain Expertise - Ability to leverage a breadth and depth of HR transformation expertise to make recommendations that enable client’s strategic agenda
• Technology as a Business Enabler - Ability to define how technology offerings can support business needs and build a business case to support these needs

Qualifications

• Involvement with a track record for delivering complex programs and projects on time and on-budget with a high degree of quality
• Able to build strong relationships both internally and externally in the market to drive sales, manage quality and deliver results
• 5+ years in HR Transformation projects requiring ServiceNow technology and solutions
• Completed ServiceNow Certifications
• Familiar with ITIL and Service Management Practices

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.