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About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

• Managing the procurement of consumables and assets.
• Sourcing quotes from preferred suppliers.
• Managing and tracking calls on Service Now and reporting to Manager: Procure to Pay’s.
• Completing Purchase Request (PR) and dispatching to business for approval.
• Converting PR to Purchase Order (PO).
• Dispatching the PO to the vendor.
• Raising Good Received Vouchers (GRV).
• Following up with business about open POs and unmatched GRVs monthly and send report to Service Line Finance Managers to inform accruals.
• Assist all countries in Closing purchase orders and purchase requisitions for Projects.
• Create Training material and Communication to business when changes in Process.
• Assist Business with System testing before new release.
• Compiling and distribution of FRM spreadsheet to Administrators
• Assisting with BBBEE related items like communications with suppliers and obtaining certificated to support Procure active (South Africa).
• Take ownership of monthly recurring office cost.
• Manage the team and ensure calls are completed within a reasonable time.
• Assist Manager with strategic thinking and implementing Centralised Procurement.
• Coaching to Procurement administrators
• Act as supervisor in Manager: Procure to Pay’s absence.

Minimum Qualifications

• Matric plus studying towards accounting qualification
• B Com, preferred but not essential

Minimum Experience

• 5-years experience in procurement and 1 year experience in a supervisory role

Strategic Impact

• Ensures that the relevant operations are carried out in a cost effective, efficient, and prompt manner to meet the needs of the business

Client Impact: External / Internal

• Builds working relationships within the business to understand internal client requirements.
• Develops and implements changes to processes to better meet business needs

Operational Effectiveness

• Supervises the work of the team always ensuring efficiency of output.
• Develops, monitors, and maintains standard operating processes to ensure optimal service delivery.
• Oversees the quality of output by the team to ensure standards are maintained.
• Builds good working relationships with vendors and tracks service delivery against SLA.  
• Ensures risk is mitigated in all processes within own workplace.
• Maintains accurate records for own area
• Manages quality and risk through the application of Deloitte policies, driving quality in all areas of assigned responsibility
• Uses prescribed tools and methodologies to carry out assigned and document work performed
• Maintains independence and objectivity in the performance of services
• Complies with personal and other independence requirements set by regulatory bodies and Deloitte policies relating to engagement / project acceptance, relationships with the client, etc.
• Delivers client service according to relevant Deloitte standards, policies, and ethical principles by ensuring that all payments are done on time

Development/Growth of Team

• Identifies development areas of team members and recommends ways to address these.
• Trains and coaches’ team on-the job in effective delivery of services
• Ad- hoc request from manager in line with job description.
• Coaching and support to Clerks
• Fulfil a supervisory role when Manager: Procure to Pay is engaged in Projects.

Core Technical/Professional

Service Now calls

• Monitoring and picking up requests within the given 2-hour time frame as per business Service level agreement.
• Reporting on SLA’s status and statistics on a monthly basis 
• Support Africa team with queries or SAP issues and training when needed.
• Assist Business with testing when new releases of SAP ERP system are deployed.

Purchase requisition creation

• Creating Purchase requisition in SAP S4 Hanna.
• Engage with business GL accountants regarding monthly recurring cost and ensure purchase requisitions align to contracts.
• Using of correct cost allocations and checking that GL accounts provided aligns to Expense.
• Follow up with business on approval of purchase requisition.
• Ensure cost aligns with type of expense and if it does not align engage with business to ensure cost are accounted for correctly.
• Assist team with approvals not done in time. Follow up with partners and senior leaders in the firm.

Conversion of Purchase requisition to Purchase order

• As soon as purchase requisition is approved.
• Adopt purchase order and send to the relevant supplier.
• Ensure purchases order is in the same currency as per supplier invoice
• Log call with Master data if currency does not agree as per invoice received.
• Once purchase order is received do Goods receipt in SAP and submit invoice to respective AP clerk for payment.
• Ensure invoices are submitted in line with the Accounts Payable deadlines to ensure timeously payment.

Manage GR/IR account

• Assist Manager: Procure to Pay to follow up and manage overdue items as per policy.
• Assist to pull the GR/IR report and distribute to team.

Closure of project purchase orders and purchase requisitions for Africa

• Monitor and assign calls on Service Now for Any project closures.
• Engage with Africa countries to ensure projects are in Execution and work packages are unblocked.
• Assist team with more complex items when projects do not want to close and escalate to Project Administrators and SAP COE team if needed.
• Close PR and PO’s.

Consulting Subcontractor procurement

• Create spreadsheet on monthly basis and check for completeness.
• Distribute items evenly amongst Administrators.
• Process purchase requisitions and follow up on approval.
• Convert PR to Purchase orders.
• Do goods receipts in SAP.
• Submit invoices for payment before the 21st of the month.

BBBEE reporting and support

• Assist Manager: Procure to Pay with reporting on monthly BBBEE spend.
• Assist agency Procure Active with following up on outstanding certificates and any information needed regarding suppliers dealt with during the financial year.

Technical competencies

Technical

• Solid knowledge of contract management with suppliers
• Knowledge of negotiating best pricing with suppliers
• Focuses on internal client needs by thoroughly understanding their business, understands Deloitte’s products and services and matches these to the client’s needs.
• Basic accounting knowledge and understanding, especially of Procurement and contracting
• Knowledge of all aspects relating to Procurement.
• Able to collect relevant data points, conduct deep analysis based on knowledge and resolve queries
• Competent in Computer skills (Outlook, basic Word and Excel)
•  
• Good understanding of procurement and contracting process flow
• Planning and organising skills
• Supervisory skills
• Basic financial knowledge

Behavioural

• Mature problem-solving skills
• Well developed communication  and interpersonal skills, both written and verbal
• Prioritizes work by remaining focused on identified priorities
• Development mindset for self and others
• Respects and responds with sensitivity to the concerns and view points of others
• Team player
• Openly shares information and ideas with other team members
• Displays good leadership behaviours

Talent Standards: Leadership capabilities - Support Staff

Living our Purpose

Builds own understanding of our purpose and values; explores opportunities for impact

Influence

Actively focuses on developing effective communication and relationship-building skills

Performance drive

Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction

Understands how their daily work contributes to the priorities of the team and the business

Talent development

Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Note: The list of tasks/duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.