Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at  www.deloitte.com.

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

To develop and implement Alumni and Executive programmes, which aims to build brand, reputation and advocacy, in order to deepen and grow trusted relationships with our most important clients.

Differentiators for the role:

• Support the strategic vision of the firm
• Responsible for the management and best practice of programme
• Maintain operational excellence to ensure consistency of client experience
• Design programme curriculum, topics and speakers/presenters
• Responsible for themes and content creation
• Lead speaker/presenter briefing calls
• Manage targeting and recruitment of programme participants
• Raise and build awareness of the programme, internally and externally
• Ensure seamless execution with high quality client experience
• Ensure ongoing relationship development with programme alumni
• Share best practice for use of relationship assets with client leaders
• Establish governance and risk processes to maintain client independence and confidentiality
• Facilitate sharing of learnings across programmes
• Compile and communicate programme performance reports to local and global stakeholders
• Formalise and activate feedback and impact reporting mechanisms.

Key Performance Areas:

Strategic Impact

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
• Manages the implementation of the strategic imperatives in line with service area strategy relating to:

→ Implementation of change initiatives within designated area/s

→ Management of the implementation of plan on a day-to-day basis with team

→ Clear and regular communication with superior and team on implementation status

• Supports own Service Line leadership in carrying out EXCO mandate
• Builds professional relationships within service line/s to understand business needs in area/s of responsibility

• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Budgets & Profitability

• Provides annual budget input for area of responsibility for approval and integration into growth team budget
• Manage costs for designated area and ensures time and expenses are submitted weekly

Operational Effectiveness

• Manage day-day operations and delivery to stakeholders

Minimum Qualifications

• Degree in Marketing

Desired Qualifications

• Post Graduate Qualification (within relevant Service area)

Minimum Experience

• 5 years’ working experience within marketing at professional services firms

Desired Experience

• 2 years at Manager level within marketing at professional service firms

Leadership Capabilities 

Living our Purpose

Acts as a role model, embracing and living our purpose and values, and recognising others for the impact they make

Influence

Influences clients, teams and individuals positively, leading by example and establishing confident relationships with increasingly senior people

Performance drive

Delivers exceptional client service, maximizes results and drives high performance from people while fostering collaboration across businesses and borders, towards the achievement of the firm’s pipeline and revenue targets.

Strategic direction

Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Talent development

Develops high-performing people and teams through challenging and meaningful opportunities.

Required Competencies

Technical Competencies

• Skilled in marketing management
• Proven ability in building or managing C-Suite or Board programmes
• Proved ability in content creation and content marketing
• Analytically orientated
• Demonstrated leadership skills
• Experienced in communication and implementation of strategy
• Experienced in development and delivery of professional presentations

Behavioural Competencies 

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Work closely with senior stakeholders (local and global)
• Strong client and delivery focus
• Adaptable, managing change and ambiguity with ease
• Strong project management, time management, organizational and multitasking skills.
• Effective problem solving ability
• Focus on quality and risk
• Excellent business acumen

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.