Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at  www.deloitte.com.

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job:

By joining the innovative Growth Office Marketing team, the successful candidate will be driving various initiatives focusing on growing and uplifting the specific industry marketing. The candidate will be supporting the line manager, industry leader and strategist to deliver excellence at our key stakeholders and clients, working collaboratively with the Brand Marketing and Communications team to bring the overall Growth Office Marketing Strategy come to life.

Key Performance Areas:

Strategic Impact

• Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives of the marketing team as well as the Deloitte firm
• Supports management in the implementation of change initiatives as directed
• Develops relationships with peer group in the client business to understand their business
• Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client
• Level of guidance / supervision required
• Effectiveness of delivery
• Good understanding of the business
• Efficacy of solutions and innovation

Differentiators for this role

Strategy

• Assists in developing a robust and well considered strategic marketing plan, aligned with business strategy and objectives
• Ability to apply innovative ideas to complex business environments
• Displays Marketing subject matter expertise and insight
• Proactively provides innovative ideas and opportunities

Implementation of Strategy & Marketing Plans

• Implementation and monitoring of the marketing plan.
• Translates marketing objectives into clear and comprehensive briefs that ensure accurate understanding and direction.
• Assist in producing and implementing marketing collateral, including but not limited to relevant online and digital content
• Proactively ensures that relevant website and digital / online content is maintained and up to date.
• Ensuring that the following competencies are being displayed:
• Take ownership and conduct tasks with a sense of urgency to ensure all tasks are completed timeously
• Ensure communication with relevant stakeholders is proactive and regular
• Pro-actively identify tasks which need to be undertaken in the process
• Ensure all tasks are conducted with attention to detail
• Pro-actively manage difficult situations by appropriately escalating the matter to the line manager or managing
• Ensure all work that is delivered is of the highest quality which represents the Deloitte way.
• Ensures that all deliverables are delivered on time and proactively advises line manager of any issues regarding delivery to address with client timeously.

Impact

• Ensures all initiatives are measured and impact is tracked: performance and return on investment and activities and marketing channel effectiveness, both quantitatively and qualitatively for all initiatives.
• Responsible for producing a close out report for each initiative

Client & Firm Centricity

• Understands service offerings and products of the firm and supports the business growth targets.
• Develops and builds relationships with wider teams and stakeholders (including global MF counterparts) and seeks opportunities for collaboration across marketing and broader Growth Office  teams

Brand Centricity

• Understands the brand attributes of Innovation, Impact and Leadership and seeks opportunities to incorporate brand positioning into marketing initiatives
• Consistently complies with Deloitte brand and corporate identity guidelines and produces documents and work of appropriate quality and compliance

Financial Management

• Responsible for tracking the agreed budget for all initiatives and ensure any anomalies are raised with the line manager timeously.
• Actively endeavour to ensure budget it spent cost effectively by considering numerous quotes where appropriate.
• Marketing strategy and plan signed off by line manager and service line leader/s
• Line manager feedback
• 360’ feedback

Minimum Qualifications

• National Diploma in relevant function and studying towards degree

Desired Qualifications

• Degree

Minimum Experience

• 3 years’ working experience within the relevant function

Desired Experience

• 2 years’ at Junior Consultant level within the function
• Experience in working with or Marketing to the Health Care and Government sector

Talent Standards 

Living our Purpose

• Builds own understanding of our purpose and values; explores opportunities for impact

Influence

• Actively focuses on developing effective communication and relationship-building skills

Performance drive

• Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction

• Understands how their daily work contributes to the priorities of the team and the business

Talent development

• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

Professional Capabilities

Knows the business and industry

• Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results

• Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects

• Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems

• Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk

• Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity

• Is adaptive and flexible in the face of change and ambiguity

Required Competencies 

Technical Competencies

• Basic technical knowledge in specific functional area
• Basic skills in analysis and report writing
• Experience in drafting of professional presentations and reports for review
• Proficient in MS Office suite
• Basic financial knowledge and understanding

Behavioural Competencies

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Problem solving ability
• Basic business acumen

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.