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About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

To manage the Respective Take-On team within sphere of responsibility (Conflict Checks (100%) for Africa (all regions) in the effective delivery of services to the business.

• Managing a team across Africa (all regions) of Assistant Manager, Senior, Risk and Junior Risk Analysts across Africa and ensuring teams output is accurate, complete and completed in a prompt manner.
• Assisting the Africa Take-On Leader to manage and have oversight of Africa Take-On Conflicts processes and for designing, implementing, enhancing and maintaining policies, procedures, processes and systems the Africa firm utilises to manage potential conflicts.
• Ascertaining take-on cases have been researched in detail to ensure the correct conclusion is reached.
• Assisting the Africa Take-On and Conflicts Leader with compiling Africa (all regions) wide statistics and reports.
• Employee and Business Training & Learning across Africa etc.
• To ensure that all statuses are monitored and followed up from an Africa perspective.
• To identify areas where Africa Risk Analysts require training.
• To demonstrate a broader understanding of how conflict checks impact the firm’s products and services.
• To display an appropriate level of knowledge and understanding of the firm’s products and services
• To ensure that quality of conflict checks performed is maintained.
• To ensure that all conflict checks meet the requirements in respect of layout and neatness.
• To ensure that all conflict checks have sufficient, relevant and reliable information to be able to conclude on them.
• To ensure that the database is kept up to date.
• To ensure that all conflict checks are completed accurately
• Efficient and Effective management of local and International outgoing conflict checks Africa wide.
• Manage Africa staff (KPC’s, half yearly and annual evaluations, leave approval, periodic meetings, learning and supervision).
• Assisting employees of the firm with conflict checks (i.e. learning, presentations, etc.)
• Development of Phoenix-automating input and databases.
• Africa Policy and Procedural Manual writing, maintenance and improvement.
• Presentation writing and improvement.
• Responsible for designing, implementing and maintaining of Work Procedures for Take-On Conflict Checks and Client Acceptance and Continuance Team across Africa.
• Enhancing the Member Firm Conflict Check processes as appropriate, including in response to changing legal, regulatory, or business requirements.
• To provide assistance to other team members
• To ensure that outstanding information is continuously followed up on in order to finalise a case.
• To ensure that for a team as a whole, conflict checks are completed in a timely manner (i.e. within 2 to 5 days for non-audit engagements and 6- 10 days for audit engagements)
• Regular communication with management when problem areas are identified, and keep management updated.
• Communicate with team and management when uncertain.
• Attends to dedicated internal client consultations and other queries with appropriate due diligence.
• Identify possible conflicts and communicate with Africa Take-On and Conflicts Leader.
• Assist Africa Take-On and Conflicts Leader with preparing and presenting on specific Conflict topics.
• Assist with general tasks on conflict checks as and when required by the Africa Take-On and Conflicts Leader.
• Assist with additional tasks that may be delegated in an efficient, appropriate and effective manner.
• Being pro-active to initiate change / better ways of doing things.

Minimum Experience and Qualifications

• Honours Degree or equivalent
• 5-7 years' experience within the function/area or similar
• Good to Advanced Knowledge of risk and independence aspects affecting the audit environment (“conflict of interest”/” potential conflicts”).
• Advanced Knowledge of Company Structures and affiliates of audit clients.
• Knowledge of the regulatory bodies (IFAC(IESBA)/SEC/PCAOB etc.) applicable to the audit environment.

Desired Experience and Qualifications

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)
• B.Com / Internal Audit / Risk/ Compliance or similar qualification.
• At least 2-3 years at Assistant Manager level within the function or similar.
• Good to Advanced knowledge of understanding of the relevant Deloitte Policy Manual 1420 on Independence; DPM 1430 on Potential Conflicts; DPM 1510 (Engagement Acceptance & Risk Classification), DPM 1610 (Engagement Continuance & risk Assessment).
• Display an in-debt level and knowledge of potential conflicts affecting engagements from a professional, legal, business and independence perspective as well as from a personal conflict’s perspective for all business units/service lines and the different requirements for each.
• Managing a medium to large team of individuals around potential conflicts or similar functions.
• Hands-on independence/risk management/potential conflicts experience and a good understanding of independence/risk management/potential conflicts in a professional services environment and the application of risk management methodologies would be an advantage.
• Quality management experience in a professional services environment.
• Good computer literacy, with solid working experience in Microsoft Office (Outlook, Word, PowerPoint, Excel, BI). Experience in the Phoenix (Microsoft Client Relationship Management (CRM) System) would be an advantage.
• Some project management experience - previous work experience in any of the following areas would be useful:
• Business requirement specifications
• System development
• End-user testing
• Ability to deal with more complex cases with less assistance from superiors.
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Technical Capabilities

• Sound technical knowledge in specific functional area.
• Leadership Skills
• Developed expertise in applying required methodology.
• Sound analytical, problem solving and critical thinking skills.
• Management capabilities
• Ability to execute projects.
• Good inter-personal skills, including facilitation, presentation skills and ability to manage conflict.
• Good analytical, research, problem solving and critical thinking skills.
• Managing Teams effectively.
• A self-starter and willingness to work independently.
• Lateral thinker capable of strategic and analytical thinking, with pragmatic approach to problem-solving and an ability to grasp abstract concepts/complex situations. 
• Problem solving involving discernment in resolving outcome and independent follow through.

Behavioural

• Good communication skills, both written and verbal
• Ability to work well in a team environment.
• Good time management skills; ability to work on multiple activities
• Focus on quality and risk.
• Client delivery focus
• Adaptable, managing change and ambiguity.
• Good Problem-solving ability.
• Good business acumen
• Critical and logical thinker with an analytical approach in evaluating different business scenarios/outcomes and resolve issues.
• Must be a self-starter and be able to work with minimal supervision.
• Good mentorship and coaching ability with desire to develop self and others.
• Attention to detail and excellent data entry skills.
• Good verbal and written business communication skills. Willingness to interface with senior management and staff locally and globally.
• Good sense of urgency/prioritization and know when to seek guidance.
• Reliable and punctual
• Team player, able to meet deadlines and work under pressure.
• Accountable.
• Good learner and able to apply the concepts taught in a consistent manner.
• Be proactive
• Good inter-personal skills, including facilitation and presentation skills.
• Mature attitude with the ability to apply sound judgement to matters.
• Strong process-based mind-set and the ability to design and implement effective processes.
• Strong personal attributes relating to discipline, meticulous attention to detail, assertiveness, change and getting things done.
• Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.