About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Division

Today’s business challenges present a new wave of HR, talent and organisation priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs.

There’s no single path to driving value through Human Resources (HR) - not every HR initiative is transformative.  However, every HR investment can point the way to value. That’s where Deloitte’s HRT practitioners excel: Forging a direct path to High Impact. The success of any HR Transformation initiative extends beyond the creation of capacity and focuses on building the capability, credibility and community to deliver High Impact for the business. For three decades, our practitioners have focused exclusively on the HR function. We will never stop investing in the future of HR. We are the leader today because we are always thinking about tomorrow. 

Click here to read more about Deloitte Consulting - Human Capital Workforce Transformation

To provide project support and coordination to the Rewards Team, through interaction with both internal and external clients, to enable efficient delivery and execution of compliance documentation and mandatory processes that underpin client delivery.

Key Performance Areas

1.    Project Support and Delivery    

• Support the Engagement Manager in the coordination of project-related requirements pertaining to document management, data-driven reporting requirements, tracking of activities and reporting thereon, as it relates to the Workforce Transformation/Reward work team.
• Collect baseline information from clients, as part of a broader team, working under the guidance of a Project Stream Lead.
• Schedule project-related meetings, training events and client presentations.
• Contribute to the development of client presentations / discussion documentation, under guidance.
• Contribute to the collation of research to contribute to project deliverables.
• Track, manage and resolve client queries, as received.
• Escalate unresolved queries that require additional support to resolve and follow up to ensure client requirements are attended to.
• Perform communications in line with defined processes.
• Regularly report on progress of work activities.
• Deliver high quality work that meets expectations for timeliness, accuracy and completeness, as per defined and contracted client Service Level Agreements.
• Review and analyse accuracy and quality of own deliverables, in conjunction with Line Manager, to ensure consistent standards of project delivery.
• Contribute to the effective operational delivery and execution of assigned project activities with project team members; maintain clear communication channels on work status.

2    Contractor / Vendor Management    

• Record keeping of all contractor and vendor agreements, including annual renewal cycles.
• Facilitate and monitor sub-contractor/vendor contract initiation and renewals (including contract management from a BRMS perspective).
• Management of contractor/vendor invoicing and payments (monthly or as and when required).

3.    Business Development & Team Sales Pipeline Support     

• Compile draft proposals and quotations, through the application of standard templates.
• Adhere to internal compliance processes, including QRM system and process requirements.
• Identify, obtain, monitor and file proposal-related documentation and records in line with client requirements and internally defined processes and systems.
• Support team members in establishing and contributing to improved ways of working and servicing clients as well as driving of efficiencies in the business development process.
• Client interaction to obtain clarification, as well as obtain required information, relating to project proposals and deliverables.
• Monitor and follow up on client enquiries as well as advertised tenders and allocations within the team.

4.    Debtor Management  

• Provide administrative support in invoicing and debtor management processes.
• Obtain information from Finance and draft Debtors Report on a bi-weekly basis. 
• Monitor bank deposits daily to identify debtor payments and ensure these are allocated to the Rewards Debtor Report.
• Follow up on outstanding debtors through, inter alia, directly contacting the Client’s accounts department.
• Report on aging debtors and monitor required actions are taken by relevant project managers.

5.    JE System Licencing Management    

• Prepare Annual Software Licensing Agreements, applying standard templates.
• Manage annual invoicing and payments.
• Manage all Job Evaluation Licensing Contracts including monitoring of contract end dates and renewals.
• Maintain relevant compliance and risk management processes, including contract management requirements.

6.    Public Training Coordination and Management    

• Prepare draft proposals relating to client training requests, based on standard templates.
• Co-ordinate Job Description Writing and Job Evaluation Public Training Workshops including, inter alia, venue, catering, training material, e-learning links, certificates of attendance as well as any other ad hoc requirements.
• Co-ordinate Job Evaluation Client-specific in-house Training Workshops including, inter alia, submission of e-learning links, certificates of attendance as well as any other ad hoc requirements.
• Manage invoicing and debtor management process related to public training workshops.

Competencies

Technical    

• Demonstrated Project Coordination skills.
• Ability to develop proposals, under more senior team member guidance. 
• Knowledge of Compliance Requirements and Systems.
• Financial Transactional Knowledge.

Behavioural

• Strong communication (written and verbal) skills.
• Sound interpersonal and relationship building skills.
• Sound quality management orientation.
• Ability to operate independently, when required.
• Ability to interact with clients and staff in a professional manner – both in person, telephonically as well as via e-mail.
• Deliver high quality work that meets internal expectations for accuracy and timelines, to attain consistent client satisfaction and maintain professional client interactions.

Minimum Qualifications  

• Grade 12

Desired Qualifications    

• Certificate in Business Administration (NQF 5)

Minimum Experience    

• 2 – 4 years’ relevant work experience
• Demonstrated proficiency in the use of Word, Excel and PowerPoint

Desired Experience    

• 1 – 2 years in a fast-paced corporate HR or professional services/consulting firm environment
• Demonstrated proficiency in relevant systems relating to: 

1. Loading of invoices for payment
2. Contract management
3. Creation of sales opportunities
4. Compliance and risk management

Analyst Staff Talent Standards  

Capability

Living our Purpose

Builds own understanding of our purpose and values; explores opportunities for impact

Influence

Actively focuses on developing effective communication and relationship-building skills

Performance drive

Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction

Understands how their daily work contributes to the priorities of the team and the business

Talent development

Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Competitive Edge

Brings a fresh perspective and challenges Deloitte to think differently

Inspirational Leadership

Demonstrates an awareness of strengths, differences, and personal impact to motivate others

Cross Consulting Capabilities

Delivery Excellence

Ability to produce a high-quality work product and collaborate with others to deliver a superior client experience

Knows the Business and Sector

Ability to understand how business functions operate and how sector trends impact a client’s business

Analytical Thinking & Problem Solving

Ability to select appropriate methods for collecting and analysing data, and develop informed recommendations that shape or support the client’s business strategy

Financial Acumen

Ability to incorporate financial information when evaluating strategic options

Executive Presence

Ability to deliver key messages with clarity, confidence and poise to instil confidence in clients

Logical Structuring

Ability to organise insights and define a logical flow to tell a story when presenting recommendations

Global Mindset

Ability to apply a global and diverse perspective to problem solving

Business-Technology Acumen

Ability to address client business challenges in the intersection of process and technology

Service Line Capabilities

Accesses the Organisation

Ability to develop and share reusable assets that can be readily applied to new projects

Applies Business Analytical Acumen

Ability to use a client’s situational context and business objectives to inform analysis approach

Note:

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.