About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Division

Today’s business challenges present a new wave of HR, talent and organisation priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs.

There’s no single path to driving value through Human Resources (HR) - not every HR initiative is transformative.  However, every HR investment can point the way to value. That’s where Deloitte’s HRT practitioners excel: Forging a direct path to High Impact. The success of any HR Transformation initiative extends beyond the creation of capacity and focuses on building the capability, credibility and community to deliver High Impact for the business. For three decades, our practitioners have focused exclusively on the HR function. We will never stop investing in the future of HR. We are the leader today because we are always thinking about tomorrow. 

Click here to read more about Deloitte Consulting - Human Capital Workforce Transformation

Main Purpose of Job

Manages and oversee the production process of all remuneration-related surveys, including regularly published surveys for the national market and specific industries as well as customised surveys.

Client servicing leader for remuneration-related surveys and maintains the client servicing function aligned to the Deloitte client service standard.

Manages the requirements, testing and implementation of developments to the survey systems to ensure a market leading offering to clients as well as efficient and effective operational processes.

Key Performance Areas:    

1.    Survey Production

Manage the team’s production activities to perform across all surveys:

• Ensure timeously collect data from survey participants. 
• Oversee the quality of job matching in the team and perform ad hoc quality checks across the team.
• Oversee the team’s verification process is being adhered to and resolve key client queries in good time.
• Oversee and manage the survey production process end to end i.e., producing all the surveys, explanatory notes, trends and practices questionnaires accurately and efficiently.
• Instrumental in planning and conducting all relevant checks per above to ensure timely production of surveys.

Product and System Development activities to perform and manage:

• Key accountability to review the product offering and implementing product improvements.
• Maintenance of job catalogue on relevant roles as part of the survey production. 
• Test system changes
• Manage implementation of changes
• Instrumental in finding opportunity for improvement/ enhancements and automation of the benchmarking process.     

2.    Revenue / Sales  

Manage survey production, product enhancements, system developments, client service and marketing to achieve the following sales objectives:

• Contribute to the overall sales revenue target.
• Increase the number of lines of data applied in surveys.
• Maintain a client retention rate of 75% per client service consultant and in the team. 
• Increase the number of survey clients. 
• Manage new leads and allocate to a consultant.    

3.    Client Service    

• Build distinctive client relationships by establishing credibility, positioning our firm as a marketplace leader, seeking, and maintaining deep networks and consistently demonstrating our unique ability to deliver valuable, innovative, and high-quality client services.
• Accountable for all personal and team deliverables, highlight potential risks regarding scope and resourcing, monitor financial impacts on the firm, continuously build network, maintain client relationships, use external network to discuss relevant trends and achieve sale objectives for level.

Minimum Qualifications

• Bachelor’s degree in relevant field of study or technical equivalent

Desired Qualifications

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

Minimum Experience

• Minimum of 10 years of work experience with a focus on numeric analysis and calculations as well as process and/or project management.

Desired Experience

• Remuneration and Reward
• Application of salary surveys
• Involvement in system developments
• Client servicing / human resources

Key Competencies required / Talent Standards Capabilities:

Leadership Capabilities (Manager)

Inspiring

Leading with integrity to build inclusion and motivation. Leads with integrity by example and makes a strong positive impact through energising others, valuing differences and contributions, and inspiring self-belief

Creating purpose

Creating a sense of vision and purpose. Understands and leads the execution of key objectives and priorities for internal and external stakeholders, aligns people to objectives and sets priorities and direction.

Driving agility

Delivers superior value to stakeholders, and high-quality results; drives high performance from people across Deloitte.

Building diverse capability

Develops diverse, high-performing people and teams through new and meaningful development opportunities.

Influencing

Influences stakeholders, teams, and individuals positively, leading by example and establishes professional relationships with increasingly senior people.

Collaborating

Collaborates effectively to build productive relationships and networks.

Delivering value

Makes informed decisions which positively impact sustainable financial performance and enhance quality.

Building the business

Applies understanding of disruptive trends and competitor activity to recommend changes in line with leading practices.

Profession

Analytical Acumen

Leveraging data to recommend impactful approach and solutions through the power of analysis and visualisation. Demonstrates an in-depth analytical acumen by objectively assimilating and analysing basic and/or complex data.

Effective Communication

Delivers well-articulated messages and makes an impact on stakeholders.

Engagement Management / Delivery Excellence

Takes accountability for seamlessly managing engagement(s) delivery, multiple if needed, through robust planning (including resources deployment), delivering positive engagement economics metrics and proactively setting and clarifying expectations with stakeholders.

Managing Change

Acts as an ambassador for change by managing uncertainty and ambiguity with team(s), communicating key objectives and priorities to stakeholders, and addressing concerns.

Managing Quality & Risk

Takes accountability for ethical, data security, independence, quality, risk management and compliance responsibilities; understands responsibility to escalate unethical behavior and creates a culture of integrity, quality, and excellence on teams.

Sales Excellence

Displays ownership of the sales process and contributes effectively to building eminence and leading sales efforts.

Strategic Thinking & Problem Solving

Demonstrates a strategic and proactive mindset in articulating and solving complex business issues.

Tech Savviness

Creates a strong impact on internal and external stakeholders, applies relevant (and sometimes disruptive) technological tools and processes to solve business problems and collaborates with technology/process experts.

Technical / Specialised

Delivers on the Case Strategic Vision

Ability to optimise the business case for redesigning workforce strategy, composition and /or activation frameworks ensuring it effectively communicates the agenda, approach, and expectations to deliver strategic value to the client.

Delivers Core Offering Expertise

Ability to leverage specialised workforce transformation offering expertise to make recommendations that enable client’s strategic agenda/complex issues.

Delivers the Workforce Transformation Plan

Ability to employ a business, technology, and/or industry-oriented mind-set and use data-driven solutions to drive a workforce transformation agenda.

Note:

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.