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About the Division

The value that Deloitte Risk Advisory Africa creates for organisations is synonymous with operational excellence. Our five business areas work in unison to provide integrated solutions unique to the organisational requirements of any business.

In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Risk Advisory practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology, and operations. Click here to read more about our Risk Advisory practice.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realise your full potential.

You will be part of the blended project team comprised of specialists which could be Deloitte colleagues and/or SMEs from the client. As a ServiceNow Architect, you will be responsible for designing and implementing ServiceNow solutions, collaborating with stakeholders to gather requirements, and providing technical leadership in the development and customisation of ServiceNow applications. Your role will be to ensure the platform aligns with organisational goals, optimise workflows, and integrate ServiceNow with other systems. Additionally, you may oversee the configuration, customisation, and administration of the ServiceNow platform.

Technical competencies

• In-depth knowledge of the ServiceNow platform, including its architecture, modules, and capabilities.
• Proficiency in navigating and utilising the ServiceNow user interface.
• Strong proficiency in JavaScript, as it is the primary scripting language used in ServiceNow.
• Experience with Glide API and other ServiceNow scripting languages
• Ability to design and develop custom applications within the ServiceNow platform.
• Knowledge of creating and managing tables, forms, fields, and relationships
• Experience integrating ServiceNow with other systems and applications using web services, REST APIs, and integration middleware.
• Understanding of data mapping and transformation for seamless data flow.
• Expertise in configuring ServiceNow modules, workflows, business rules, UI policies, and client scripts.
• Knowledge of workflow orchestration and automation to streamline processes.
• Knowledge of creating and managing Service Catalog items and workflows
• Skills in optimising the performance of ServiceNow applications, including load time and response time improvements.
• Ability to create and customise reports and dashboards within ServiceNow to provide insights into operational data.
• Understanding of ServiceNow’s security model, including roles, permissions, and access controls.
• Knowledge of automated testing tools and methodologies for ServiceNow applications to ensure quality and reliability.
• Experience in managing and executing ServiceNow platform upgrades and applying patches to stay current with the latest features and security updates.
• Familiarity with developing and customising ServiceNow mobile applications for various platforms.
• Understanding of relational databases, particularly in the context of ServiceNow.
• Ability to design and manage data models within ServiceNow.
• Strong problem-solving skills to identify and resolve technical issues.
• Proficient in debugging and troubleshooting ServiceNow configurations.

Behavioural Competencies

• Ability to analyse complex problems, break them down into manageable parts, and develop effective solutions within the ServiceNow platform.
• Forward-thinking mindset to align ServiceNow solutions with organisational goals and long-term strategies.
• Strong interpersonal skills to collaborate with diverse teams, stakeholders, and end-users.
• Leadership qualities to guide and inspire teams working on ServiceNow implementation.
• Ability to adapt to evolving business needs, technological changes, and new ServiceNow features.
• Strong problem-solving abilities to troubleshoot issues, identify root causes, and implement sustainable solutions.
• A focus on understanding and meeting the needs of internal and external customers through ServiceNow solutions.
• Paying close attention to details to ensure accuracy in coding, configurations, and documentation within ServiceNow environment.
• Willingness and ability to collaborate with cross-functional teams, including other developers, stakeholders, and end users.
• Effective verbal and written communication skills to explain technical concepts to non-technical stakeholders and collaborate with team members.
• Readiness to adapt to changes in project requirements, organisational priorities, and emerging technologies within the ServiceNow ecosystem.
• Efficiently managing time and priorities to meet project deadlines and deliverables in a timely manner.
• Demonstrated commitment to continuous learning and staying updated on ServiceNow updates, best practices, and industry trends.
• Thinking creatively to find innovative solutions that optimize and enhance ServiceNow applications and processes.
• Maintaining high ethical standards and professionalism in interactions with colleagues, stakeholders, and end-users.
• Demonstrating leadership qualities by taking ownership of tasks, guiding junior developers when needed, and continuing to the overall success of the team.
• Skills to navigate and resolve conflicts professionally, ensuring a collaborative and positive working environment.

Desired Qualifications

• Bachelor's degree in computer science, information technology, or a related field
• ServiceNow Certifications:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS)
  • Certified Technical Architect (CTA)
  • Certified Master Architect (CMA)

Desired Experience

• 3 years of experience developing on the ServiceNow platform.
• 3 years of IT application system experience in technology solution delivery.
• 2 years of experience with platform customization in relevant delivery platforms.
• 2 years of experience with custom application development including Custom Service Portal widget creation.
• 2 years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
• 2 years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS.
• 2 years of experience leading and mentoring Junior ServiceNow team members.

2 years of experience implementing systems using the Agile/Scrum methodology

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.