About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Division

Today’s business challenges present a new wave of HR, talent and organisation priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs.

There’s no single path to driving value through Human Resources (HR) - not every HR initiative is transformative.  However, every HR investment can point the way to value. That’s where Deloitte’s HRT practitioners excel: Forging a direct path to High Impact. The success of any HR Transformation initiative extends beyond the creation of capacity and focuses on building the capability, credibility and community to deliver High Impact for the business. For three decades, our practitioners have focused exclusively on the HR function. We will never stop investing in the future of HR. We are the leader today because we are always thinking about tomorrow. 

Click here to read more about Deloitte Consulting - Human Capital Technology. 

Main Purpose of Job

To lead and/or delivery a service to a client on an engagement / project or part thereof through the promotion of our capabilities, which include the following:

• Identifying and embracing Deloitte’s purpose and values and putting these into practice in our professional life,
• Building relationships and communicating effectively in order to positively influence peers, stakeholders and clients
• Seeing opportunities to challenge self; teams with others across businesses and borders, delivering and taking accountability for own and team results
• Understanding objectives for clients and Deloitte, aligning own work to objectives and sets personal priorities
• Developing self by actively seeking opportunities for growth, sharing knowledge and experiences with others, and acting as a strong brand ambassador

Job impact

Actively working towards solving critical problems faced by clients and making an impact that matters. Thriving in a dynamic culture of inclusion, collaboration and high performance. Being part of the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Key Performance Areas:

1.     Strategic Impact

• Delivers or supports the team manager in implementing the strategy of the Service Line / Business Area in relation to specific area of expertise
• Tracking of plans in engagements / projects and ensuring effective project management and controls
• Actively identifies sales opportunities in broader market
• Leads or contributes to preparation of proposals/tenders and/or presentations

2.     Client Impact: External / Internal

• Forms appropriate judgements based on careful analysis to makes sound business decisions on engagements / projects
• Develops productive, credible and trusting relationships with key players and their teams during assignments / projects
• Builds a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area
• Establishes and maintains strong relationships with external business leaders across industries

3.     Operational Effectiveness

• Communicates detail of SLA’s to teams and maintains high level monitoring of adherence by all parties
•  Support engagement/project risk through supervision of completion of required documentation and processes, as well as risk to client confidentiality
•  Support leader in managing complex client engagements
• Meets regularly with clients and teams to understand issues, anticipate needs and address these
• Consistently drives improvement on deliverables through effective leadership
• Keeps SL/BU leadership updated on status of all assignments

4.     Development/Growth of Team

• Mentors and develops team members and counselees on an ongoing basis
• Empowers junior team members through appropriate delegation of work
• Demonstrates commitment to transformation agenda of the firm
• Provides consistent recognition and encouragement to teams and leads by example

5.     Budgets / Profitability

• Supports project margins effectively through accurate revenue and  profitability support on engagements
• Monitors that time and expenses to engagements are recorded and submitted weekly

6.     Differentiators for the role:

Change

• Experience in applying and adapting global change methodology and tools to large business transformations, spanning multiple phases
• Can lead and develop teams, reviewing and guiding their delivery and building their change management skills
• Develops change management proposals independently, from scope and approach and commercial/ pricing
• Experience in applying change management to key Technology growth areas – eg Salesforce/ Coupa/ WorkDay or Cloud Service providers such as AWS/ Google
• Recognised as a thought leader/ contributor in the field of change management in and outside of HC
• Scoping and planning of strategic change managements projects using Deloitte IP and methods to drive the clients’ change journey
• Delivery of change management projects, including digital transformation and technology driven change
• Supporting team members and guiding them through delivery on a client change journey

Digital Adoption

• Is “literate” (able to explain) digital technologies such as AI, Internet of Things, Blockchain, Software as a Service (SAAS)
• Is able to simplify these concepts to create literacy in others- internally and at clients
• Experience or understanding of the key elements of Digital Maturity Assessment
• Experience in working in agile or devops environments
• Experience in a digital transformation project
• Experience in applying change management to key Technology growth areas – eg Salesforce/ Coupa/ WorkDay or Cloud Service providers such as AWS/ Google

Organisation Design Functional Skills

• Scoping and Planning of OD Projects using Deloitte IP and methods to frame the design process
• Delivery of OD D3 Method Phases and management of the use of tools as appropriate. OrgVue/ AONA
• OD Lab and Workshop design and facilitation at advanced level
• OD Business case development and transition planning

HR Transformation and Strategy

• Scoping and Planning of HRT projects using Deloitte IP and methods to frame the design process
• Delivery of HR Op Model and detailed design using OD method and HIHROM framework
• HRT lab and workshop design and facilitation at advanced level
• HR Strategy alignment, business case development and transition planning for HRT projects 

Qualifications & Experience required 

Required

• Related Honours degree (Organisational/Industrial Psychology, Human Sciences, Business, Engineering, Commerce and alike)
• 3 years consulting experience
• 3-5 years’ work experience (including HR experience)
• Experience in one or more of the following areas: Digital, Organisational Design, Organisation Culture Transformation, Strategic Change Management, Adoption Management, Operational Change Management, Human Resource Functional Optimisation; Technology Adoption, Employee Engagement. Human resource Lifecycle activities (Hire-to-retire activities)

Preferred

• Degree relevant to Service Area / Business Management
• 4 – 6 years in a similar role to the required competence of areas, i.e., OD, Strategic Change, HRT, or leadership, preferably in an external client facing role

Key Competencies required / Talent Standards Capabilities:

Leadership / Behavioural Capabilities

• Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
• Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
• Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Cross-Consulting Capabilities

• Delivery Excellence - Ability to manage own work against the project plan to ensure a superior client experience
• Knows the Business and Sector - Ability to understand the client’s business, follow sector trends and learn leading practices
• Analytical Thinking & Problem Solving - Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
• Financial Acumen - Ability to gather and interpret financial information to help strengthen proposed recommendations
• Executive Presence - Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
• Logical Structuring - Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
• Global Mindset - Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients
• Business-Technology Acumen - Ability to recognize technology as a business enabler
• Accesses the Organization - Ability to develop and share reusable assets that can be readily applied to new projects

Service Line Capabilities

• HR Function Fluency - Ability to apply relevant HR functional knowledge to inform process and/or technology solutioning

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities. 

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.