Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 345,000 people make an impact that matters at www.deloitte.com.

About the Division

Innovation, transformation, and leadership occur in many ways. At Deloitte Consulting, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete.

We offer the following services:

• Human Capital: Business-led, people-driven. We leverage research, analytics, and industry insights to help design and execute the HR, talent, leadership, organisation and change programs that enable business performance through people performance.
• Strategy & Operations: Connecting Strategy to operations, delivering lasting impact. Our global network of Strategy & Operations professionals draws on the strength of Deloitte’s full suite of professional services and industry experience to focus solutions on the real issues affecting businesses today.
• Technology: Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.

Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities.

The combination of our areas of expertise, our well-developed Industry structure and our integrated Solutions is a unique offering never seen before on the African continent.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

To support engagement teams in delivery of services to / at client premises on delegated engagements / projects. 

Required

• Tertiary qualification in Information Systems, Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent
• 5+ years in SaaS implementation, with solid experience in implementing customer engagement platforms and CRM
• 5+years’ experience as a solution or technical Architect, designing and implementing large- solutions on the Salesforce platform
• Practical level knowledge of system integration, web and mobile design, business process transformation is an advantage
• Solid understanding of integration technologies and patterns required for Enterprise technology transformation
• Interpersonal communications skills, presentation skills and client interaction skills including relationship management
• Proven track record in delivering successful customer solutions for large organisations
• Proven experience in designing organization strategy and data model for a Salesforce implementation.
• Design and implement technical solutions for identity, access, data and process integration.
• Outstanding written communication skills.
• Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals

Preferred

• Experience and knowledge of delivering services and implementations in Africa will be advantageous
• Programming experience in object oriented programming, front end dev will be an advantage
• Experience in Financial Services, Telecommunications, Consumer industry an advantage
• Understanding of the Salesforce technology stack and how to design multi cloud solutions
• Experience in conducting research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
• Relevant Salesforce certifications

Specialized Competencies

• Ability to design secure, scalable and high performing technology solutions using the Salesforce platform
• Professional approach and conduct
• Ability to work alone (self-motivated) or as part of a team
• Ability to lead a multi-disciplinary team while delivering solutions
• Ability to leverage knowledge of team members to present and defend recommendations and solutions
• Interpersonal skills and ability to present technical solutions to a non technical audience
• Lateral thinking (willing to change and accept new ideas / concepts)
• Analytical thinking and good problem-solving skills (analysis and business / process solution design)
• Good decision-making ability in a complex environment
• Flexibility and adaptability - flexible and innovative in approach
• Motivating and influencing others (ability to sell and lobby new concepts to relevant parties)
• Customer-centric viewpoint and good stakeholder management
• Able to interact and negotiate with clients at all levels of business
• Interpersonal communications skills and presentation skills
• Consultative approach to issue identification, problem solving and execution and risk management
• Good initiative, high energy level, self-starter and self-management ability

Key Competencies required:

Technical Competencies

• Sound technical knowledge in Salesforce Apex, LWC and Flows.
• Basic consulting skills
• Experience in drafting of professional presentations and reports
• Knowledge of Salesforce Recommended Best Practices
• Knowledge of the SDLC Methodologies
• Experience working with Salesforce Design Components (SLDS / LDS)

Behavioural Competencies

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality
• Problem solving ability

Key Performance areas

Strategic Impact

• Under guidance, supports the Engagement team in delivery to client in area of competency
• Uses information through research, documentation, standard processes, provide output for assimilation into the engagement deliverables
• Identifies opportunities for follow-on work and advise management
• Assists in preparation of client presentations / discussion documentation
• Builds business relationships with clients/ staff
• Gathers information through networking and research to understand broader offerings of Deloitte and awareness of opportunities for cross-selling
• Raises ideas to address issues in area of expertise that may enhance / renew service offerings to client

Client Impact: External / Internal

• Contributes to management decisions through pertinent analysis of client, company and industry
• Communicates regularly with Engagement Manager and team members on status of own deliverables
• Develops productive working relationships with clients and staff
• Responds with urgency and accountability to client and team requests

Operational Effectiveness

• Understands the context and impact of own role within engagement and conduct work accordingly
• Informs engagement manager of emerging engagement change issues
• Remains aware of risk in area of engagement in alignment with Deloitte policies 
• Consistently reviews and analyses accuracy and quality of own  deliverables
• Maintains clear communication channels with engagement team members on work status

Development/Growth of Team

• Cultivates ability to give effective development feedback both upward and to peers
• Maintains own development and knowledge in specialised area

Budgets / Profitability

• Maintains quality of output and timeous delivery as per SLA

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.