About Africa Talent

Africa Talent by Deloitte (Africa Talent) is a standalone division of Deloitte, owned by Deloitte Africa and Deloitte Netherlands, based in South Africa. Our goal is to meet the growing demand for Talent in Africa and Europe; by recruiting and developing Talent throughout Sub Saharan Africa in order to service the diverse needs to enable projects at our clients. Talent employed will have the full experience of Deloitte, while getting both local and international exposure to a diverse set of clients, working remotely from Africa.  It will take advantage of the demographic reality of Africa as a future source of talent for both Africa and Europe and at its core is the goal to create employment in Africa and invest in African talent.

The ethos of our organisation is characterised by vision, purpose beyond profit and an appetite to innovate and deliver creative, high impact solutions to urgent client challenges.

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte – Africa Talent - is where you will find unrivalled opportunities to succeed and realize your full potential.

This space is a true encapsulation of hybrid work, whereby individuals and teams gain access and exposure to learn from and engage with their global colleagues, while working virtually from their local Deloitte office or from home.

What’s in it for you?

• An ever dynamic and growing internal scaleup with a purpose

• The stability and trustworthiness of a purpose driven global brand, ready to build your own future and add to Africa’s prosperity

• Being the driver of Africa Talent’s day-to-day operations

• A competitive package of benefits

• A hybrid work environment with possibility to work at home some days

• A driven and ambitious team that looks to you for making the team tick

Main purpose of the role:

We are looking for a dynamic team leader who will provide guidance, coaching and operational management to our Executives Assistants team of 30 and growing locally based Executive assistants supporting our Netherlands practice. The Teamlead will also form part of the broader group of team leads based in the Netherlands thereby having and being able to provide back up support to colleagues within the team.

You will be responsible for the following:

•Operational management of a team of (Senior) Management Support Assistants. Mainly focusing on team composition, recruitment & selection, content of the duties, quality of delivery and process monitoring

•Streamlining and keeping up to date on uniform operating methods and processes, whilst actively suggesting and implementing improvements (to the process) for the quality and efficiency of (cross-departmental) processes and operating methods

•Providing technical support to the team, thus safeguarding the internal quality standards of an Executive Assistant

•Ensuring the correct implementation of the Global Performance Experience for Africa Talent Executive assistants. As a Team Lead you will have the dual role of a Team Lead and Career Coach. Encouraging continuous development and training of the team members

•Ensuring the implementation of BS&O guidelines, realizing established KPIs and quality goals laid down in the Management Support Service Catalogue

•Contributing ideas to the departmental vision, both requested and unrequested, and translating them to the operational plan in respect of the content and design of the services provided by the team

Additional

•Participating in projects, both within Management Support and across Business Support & Operations, to enhance the mutual collaboration and enhance work-process efficiency and effectiveness

•Managing and implementing sub-projects and project work, analysing the results and providing advice in support of the Management Support policy and processes, including reports and project budgets

•Being the technical go-to person for colleagues

• 8 years or more work experience with at least 2 years in a management experience is required
• Previous Executive Assistant experience or hospitality experience is preferred
• Management experience and coaching skills
• Advisory skills as you will be required to manage a large number of stakeholders
• Focused on collaborating with the various stakeholders and being able to communicate effectively at various levels
• Accuracy and analytical skills
• An ability to communicate (written and verbal) in Dutch is an added advantage. 

At Africa Talent by Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonably accommodating persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.