About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com. 

Main Purpose of Job

• Responsible for the Functional and Integration support and development tasks of the SAP modules in the ERP Centre of Excellence Function.
• To assist in SAP Call Management for the Technical stream as well as development on projects.
• To ensure that calls logged on the SAP Support Portal are managed and closed out.
• To assist with the Integration development and support of the system between all downstream applications.
• To support the SAP Robotics processes.
• To support the integration between Success Factors, SAP S4, Concur, Blackline, Oanda and downstream systems.
• iFLows,  SAP Event Mesh, Postman

Differentiators for this specific role

Management of Calls

• Attending Open Calls meetings
• Interacting with Clients through meetings, calls and emails
• Ensuring all calls logged to SAP are managed and understood for escalations
• Attend weekly Incident call meetings with SAP

Resolution of User queries / Client Service Excellence

• Review Daily internal Dashboard and email queue
• Trouble Shoot User queries
• Consulting with other SAP Consultants in ATS team
• Analysing User queries
• Solving user queries
• Handle calls and close within SLA
• Interacting with consultants of other modules
• Using external sources to assist in query resolution – using Google for Example and SAP Help
• Management of all user queries for Finance module/ Concur

Performing Testing

• Conduct User Acceptance Testing
• Performing User Acceptance testing

• Resolving UAT queries
• Performing adhoc detailed testing
• Integration testing
• Preparing test data for team
• Preparing Test Scripts
• Conducting Integration testing with other Modules
• Assist in developing Automated test Scripts

Technic Admin management

• Performing Adhoc data and process audits
• Reviewing processes to ensure efficiencies
• Review all batch job error logs and action
• Manages all Batch jobs within the specific SAP Module to ensure successful
• Managing all Integration Batch jobs and schedules
• Review Error logs on SAP Cloud Platform and Integration Services
• Manage background jobs and the distribution of business tasks across users (if available).
• Manage and monitor connections to Customer’s third-party systems (if available), Integration Architect
• Ensure that all systems are working correctly and that there is no downtime on Deloitte specific areas
• Resolve Problems logged on Integration
• Develop new iFlows and customisations
• RPA development on SAP BTP

Data Quality and Governance facilitation

• Conducting Monthly checks on all aspects of data for Integration
• Review of Error logs and recommendations
• Notification of issues to Technical Manager

Management of Test Scripts

• Ensure Test Scripts are managed for each Process Area

Management of SAP Transports and system administration activities

• JAM site and SAP Support Portal

• Management of Release Approvals and new Change Projects
• New Release Management and review (business )
• SAP S/4 HANA API development
• ESB Hub support and downstream systems
• To contact or access the Customer Interaction centre and is responsible for managing all business-related tasks of the Cloud Service related to Customer’s business

Development Activities for Projects

• SAP Robotics
• SAP I-Flows
• SAP Cloud Platform
• SAP Cash Applications
• SAP Electronic Invoices
• SAP integration projects – Phoenix to SAP S4

Workflow development

• New invoices, development work in SAP S4
• Development of additional functionality requested by business and deliver on the SAP S4 platform
• Perform Development tasks for the SAP Platform
• Development work for Integration, which is the integration between SF and S4, Concur and SF, Concur and S4, S4 and SAP BW,  SF to all downstream systems,  S4 to all downstream systems – These downstream applications are other Deloitte applications like Deloitte Impact, eKPC, Phoenix
• Development work for Forms etc. and management of Integration layer
• Develop Business Customisations
• Develop simple Enhancements like addition of extra fields – use of BADI’s
• Work on System to develop custom integration code
• Develop programs and logic in the technical cloud platform

Business Interaction and requirements collaborations

• Interaction with the respective Business process owners – Senior Manager level with Business to discuss requirements and any additional mode technical questions
• Discuss with other ATS Consultants and Technical teams – NCIS, and CAD developers & PMO to work on a deliverable.
• Knowledge sharing to other team members and delegate more admin intensive tasks to other team members

Minimum Qualifications

• Previous SAP experience, Degree (3 years) or National Diploma in IT related course, working as a Business User Knowledge of Development Languages and Integration

Desired Qualifications

• The stated minimum qualifications plus an understanding of the SAP IT environment

Minimum Experience

• At least five years IT experience and 2 years Functional knowledge in at least 1 key module of SAP ERP such as Finance, Procurement or Engagement Management and knowledge in the specific Process Area

Desired Experience

• At least five years IT experience, 3 years working knowledge of the business

Technical competencies

• Advanced development knowledge in specific functional area
• Medium skills in analysis and report writing
• Experience in drafting of professional presentations and reports for review
• Proficient in MS Office suite
• Basic financial knowledge and understanding
• Ability to understand Technical Design Specifications
• Working knowledge of Deloitte implementation of SAP modules and test scripts.
• Development experience in .Net,  SQL,  iFlows,  SAP Cloud Platform,  Java script, Postman, SAP Cloud BTP (Business Technology Platform)
• SAP Integration platform
• AWS cloud development skills.

Behavioural

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Problem solving ability
• Basic business acumen

Talent Standards: Support Staff Capabilities

Capability & Description

Living our Purpose

Builds own understanding of our purpose and values; explores opportunities for impact

Influence

Actively focuses on developing effective communication and relationship-building skills

Performance drive

Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction

Understands how their daily work contributes to the priorities of the team and the business

Talent development

Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.