Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

• Responsible for the administrative and co-ordination function within the Assessment Centre.

Differentiators for this role

Co-ordination of 
MADC & LADC programme

• Coordinates the planner & calendar for candidates and assessors by: 
• Sending calls for nominations to service lines.
• Consolidating the responses and planning of the programmes (dates, candidate and assessor allocation). 
• Updating planners & calendars when changes are made. 
• Sending out requests for assessors and ensuring that there are enough for each programme.
• Communicating allocations and confirming any changes made with business.
• Sending out diary blockers with pre-work attached 7 weeks prior to the programme.
• Ensures all pre work submissions are received from the delegates and follow up where required.
• Sets up and manages administration of the ALS exercise to the candidates, for LADC and the email and risk & independence exercise for the MADC.
• Acts as an observer in MADC case study and provides feedback on teamwork to the facilitator.
• Scribes for the LADC consensus or MADC debriefs as required.
• Coordinates feedbacks and any changes as and when these arise.

Relationship Building / Networking

• Engages with candidates and assessors on any coordination matters to ensure smooth running of the programmes.
• Administrative Duties 
• Creates classes for each session on SABA and keeps it up to date.
• Completes the firm’s risk compliance onboarding process for all service providers (BRMS & Master Data) as well as contracting.
• Keeps the diary up to date and manages recruitment booking system for all assessment bookings (Direct Entries, Recruitment, Graduates, MADC and LADC).
• Keeps the MADC/LADC database updated after each programme and assists with the collection of data from the database if required by the Assessment Centre Manager for reporting purposes.

Finance

• Prepares and submits month end billing report to Finance for payment.
• Processes all service provider invoices on SAP and submits to accounts payable. 
• Liases with the finance team on any queries.

Key Performance Areas:

Strategic Impact 

• Co-ordinates activities / events for the team, function or service area in support of the defined strategic objectives

Client Impact: External / Internal

• Monitors client needs relating to role and adapts to changing requirements
• Defines and proposes ways to improve processes and /or systems to enhance the delivery to the business

Operational Effectiveness

• Effectively coordinates processes to ensure that deadlines are met
• Checks for accuracy in all processing of information 
• Mitigates risk factors through thorough evaluation of requirements and documentation
• Provides accurate and detailed reporting as relevant to the role
• Supports team / business with assistance on overflow work that arises to ensure effective delivery to business
• Works within approved budget and timelines

Development/Growth of Team
(Detail applicable to role)

• Actively works to address own identified development areas
• Guides junior admin / co-ordination staff on effective processes and standards

Budgets / Profitability

• Effectively uses time, equipment and resources
• Accurately and timeously records any costs incurred in work processes
   

Minimum Qualifications

• Administration diploma

Desired Qualifications

• Administration diploma or degree

Minimum Experience 

• 3 – 5  years

Desired Experience

• 6 months in an Assessment environment

Technical Competencies 

• Competent in full MS Office suite
• Sound knowledge of all work processes related to the role
• Good reporting skills

Behavioural Competencies

• Effective communication skills, both written and verbal 
• Excellent attention to detail
• Planning and organising skills
• Focus on delivery
• Strong relationship building and interpersonal skills at all levels
• Ability to solve more complex issues without assistance
• Good business acumen
   

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.