Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

Under minimal supervision, to deliver an efficient and effective internal administration and support service to all relevant stakeholders with a focus on accuracy and timeliness 

• Procurement of IT Hardware and Software assets for the Firm
• Managing software license queries and renewals
• Assist with day-to-day IT asset management (Hardware and Software Assets)
• Facilitate orders for business and liaise with vendors  
• Resolve queries with suppliers/vendors and internal clients
• General admin duties

Differentiators for this specific role

• Create and Maintain client and vendor relationships
• Manage asset allocations
• Manage facilities and maintain a tidy environment
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%) 
• Logging system detail

Key Performance Areas:

• Strategic Impact

Client Impact: External / Internal

·       Collaborates with team members on administrative tasks which are both standardised and non-routine that positively impact the work of others and/or timely delivery to clients

• External contacts may include suppliers/client staff to provide information

Operational Effectiveness

• Works collaboratively to ensure calls are closed in the shortest possible time span 
• Tracks queries through to resolution and closes them on logging system
• Provide support to the ATS teams as needed
• Must be able to work with minimum supervision and prioritize task
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes 
• Assists users and provide guidance on IT processes and procedures
• Performs other job-related duties as assigned.

Development/Growth of Team

• Actively works to address identified development areas 
• Cultivates ability to give effective development feedback both upwards and to peers

Budgets/Profitability

• Effective use of time, equipment and resources
• Work within provided budget guidelines

Minimum Requirements: 

• CompTIA A+ or ITIL Certification
• 2 years equivalent work experience in asset management or providing client facing technical support in Asset Management
• Preferred: IT Asset Management Certification
• Experience preferably within large corporate

Technical Competencies:

• Competent in MS Office suite and programs relevant to role (SAP and ServiceNow)
• Good Technical Background
• Experienced in providing team support in a fast-paced environment
• Ability to interact with all levels in the organization including senior leadership
• Working understanding of business principles

Behavioural Competencies: 

• Excellent communication skills, both written and verbal
• Problem solving ability
• Interpersonal and relationship building skills
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Desire to develop self
• Business acumen
• Maintain client relationship
• Maintain a tidy environment
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%)

Talent Standards
Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
Influence - Actively focuses on developing effective communication and relationship-building skills
Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track 
Strategic direction - Understands how their daily work contributes to the priorities of the team and the business
Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.